Motel Santa Cruz

370 Ocean St | Santa Cruz, CA 95060-7210  [SEE MAP]Santa Cruz, CA  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 1

Do not stay here

Oct 20th, 2020

Don't stay at this horrible hotel the owner sabrina is a piece of crap who doesn't care about anything but money . Horrible stay are bathroom was flooded and she knew about the problem and still placed us in it . The unit above us backed up the toilet and it was coming thru the ceiling and fan area. Dirty rooms smell of mildew , dirty towels , staff dont use face mask ... blood on mattresses no lights in some rooms and no ac at times , tv has horrible reception .the list can go on please take your business to a different hotel I promise they will treat you better TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Motel Santa Cruz horrible

Aug 3rd, 2020

Do yourself a huge favor! Dont walk but run from this motel. The beds are horrible, it smells, customer service is a nightmare they dont make sure you have wash cloths (we didn't) when we called around 7am to get one they wouldn't answer. Sounded like a boom box was right below us all evening and up until approximately midnight. Called manager more than once to get them to do something about it. As I said it was around Midnight. Seriously, go somewhere else its pitiful!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Please don't waste your money

Jan 13th, 2020

I am writing this review in hopes that anyone trying to get a room here will not the customer service is horrible the rooms are dirty they're pretty much disgusting and they treat you like you are a piece of garbage when you try to talk to them so learn from my mistake do not rent from here this is the worst way to start a vacation TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Desk person miss lead me

Dec 1st, 2019

I do not advise any one to rent a room here the Man at the front office said that I need to put a deposit for the was for three people so only one bed beds well so I asked him when I get my money back he said right away i said what 1 2 3 days he said no right away I said are you sure he said yes so I checked out he took my c card and said I put the deposit on the card.later i checked my card no deposit so I called a lady said no it going to take three biz days I said no I was told right away and I went back and forth for a hour finally he got on the phone he said no it's going to take three days I said no you said right away he said no three days I said no I'm calling the police he said prove it then I said okay so I took my phone out played my phone voice recording of are conversation he yelled at me and said you can't do that I said give me my money back he said "click"so you come to your own opinion mines stay away from this place. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

3 stars for a MOTEL

Nov 25th, 2019

Due to no fault of it's own, we got stuck in Santa Cruz a couple extra nights. Last minute booking, we stayed in Motel Santa Cruz on our last night. The staff are very friendly, the room was older with no frills but the bed was very comfortable, the bathroom was not clean at all...I didn't shower before heading out in the morning, the area is very close to the boardwalk which was nice for going out for dinner but the night life is loud and the walls are thin. Blocks away from the beach that we wanted to enjoy...but...Would I stay again, probably not... TRIPADVISOR.COM USER 

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