MotorCity Casino Hotel

2901 Grand River Ave | Detroit, MI 48201  [SEE MAP]Detroit, MI  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Old World Detroit Elegance in a Great Location

Jan 27th, 2020

Truly the experience we were looking for in the heart of Downtown Detroit. The location is excellent, friendly staff and a hotel with the classic Detroit Elegance. The staff is friendly and the hotel has most things you would want...coffee shop in the lobby, Candy bar pub in the back of the hotel and a sandwich shop on the mez level. The rooms are luxurious although small (think old school hotels or Europe). However, the value was very good and rooms were clean. This hotel has a feel like your in classic Detroit (like the Leland before it went condo OR the Millender before it became the Ashley). As a bonus, within a block are several restaurants and pubs plus the stadiums and theaters are all within a few minute walk or a quick Uber/Lyft ride. I highly recommend the stay for couples. Not really a place for kids and families, but the single traveler may also find this place enjoyable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good experiene

Jan 26th, 2020

I met a friend for lunch. I'm a vegetarian, and appreciated the wide non-meat spread. The service was awesome too! My only issue was navigating from the parking garage to the buffet location. Signage was minimal and it was very confusing. Not surprisingly, I was late for lunch. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Loved everything

Jan 19th, 2020

It was such a fun and relaxing night in the food was magnificent and the view from the room was beautiful. The casino was not too busy and we could locate or play any machine we wanted to. The tables were not crowded but had enough people so I didn't have to play alone. And the food ATS all the restaurants that we tried were so good. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

CHECK YOUR ROOM BEFORE YOU CHECK OUT,VIDEO TAPE EVRYTHING BEFORE YOU GO

Jan 17th, 2020

I was falsely accused of causing damaged to a room here recently Jan/2020. I travel weekly for work , I stay in 5 star hotels the best of the best. Just a lil back story, the night before I left I didn't get any sleep I was awaken by a loud party next door ALLLLLL NIGHT!!!! I called down stairs several times nothing ever was done so I got up to pack. Finally I go down stairs the next day to check out I expressed my issue to the guess attendant. She was pleasant and apologetics, she gave me the managers card "Shannon". She also told me she would make a note to put me on the executive level next time I come. I said thank you and was out and off to work. Two days later I happen to check my CC to see if the hold of $50 fell out only to discover I had a $100 charge. I call the hotel and got a hold of the manger on duty she tells me that I was charged for damages to the room. I was floored and shocked NEVER EVER in my many years of travel had I ever been accused of such claims. So I went up the chain of management to finally reach the hotel Director Fred! Every manager I spoke with was very nasty very rude and when I asked to see the pics of my damage that I was being accused of I was told NO!!!.Thats not our policy. The manor in which they spoke was just terrible, the Dir spoke to me like I was a criminal. Fred made it as if I was hard up for the $100 which at this point the money wasn't the main issue any more. I expressed to him my disheartening feelings of knowing I was falsely accused of something I know to God above I did not do. None of them cared I was guilty according to them and there was nothing to change their minds. This hotel and their staff are so TIP!!!! DRIVEN the irritation is shown when you dont. Just to back track when I arrived to check in I asked the Valet if I could just keep my car here until I checkin, the guy says yes if you take care of me. WHAT????? WOW.. I took care of him after I checked in and got cash which I was gonna anyway but th tacky way he asked for a tip. so my thought are: I believe either I was retaliated against because I made some complaints or setup by house keeping because I forgot to leave a tip for housekeeping. This really broke my heart that I would be accused of damage.I truly enjoyed the hotel and the room,It was a beautiful hotel and room. So after talking with the Dir I basically gathered no matter what member housekeeping says you did you are guilty PERIOD. There is no leg for you to stand on they're gonna side with them.They won't call you won't email you NO NOTIFICATION AT ALL. The Director told me "my housekeeper has no reason to lie" my reply was sir either do I. My advice to you guys is to take pics and videos before you check out and if you have time have someone walk back upstairs to have a 2nd set of eyes before you leave. It is really sad that you have to go through these measures. Im very hurt and offended by these claims anyone who knows me knows this isn't my character. They treated me like I was a thug a street guy or some hood no class having person,I felt so low and disrespected. I have never ever in life experienced anything like this before. Tip your housekeeper or they will cause damage and blame it on you. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Mz tee

Jan 13th, 2020

Terrible front desk service except for one young man sorry I didn’t get his name . Hotel carpet terrible, rooms dirty carpet and floors very disappointed in these rooms do yourself a favor go to MGM. Iridescent restaurant was nice Food was good waitress was even better. Terribly thin walls in the hotel thought the next room occupants were gonna come through the walls they were very very loud arguing and had kids that was bouncing off the walls. As much money as they bring in they should be better much better. They are doing Detroit a disservice.This is truly a young people environment. No thank you I would not even return if the room was free. TRIPADVISOR.COM USER 

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