MotorCity Casino Hotel

2901 Grand River Ave | Detroit, MI 48201  [SEE MAP]Detroit, MI  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Weekend getaway

Mar 13th, 2020

Room was clean. little things to note that were not a big deal to us. There was a hole in our bedding. Hotel is non smoking. Casino on the other hand was very very very smokey we actually had to go back to the room to get a break from the smell me and my wife are not smokers but I use to b a smoker so I dont mind it but the smoke here is horrible ended up getting headaches so we needed to take breaks throughout the night. People were very nice and helpful. And we had a average time. Nothing special just a hotel attached to a casino exactly what you would expect TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Cancelled our reservation before Check-in

Mar 2nd, 2020

Our plane landed in Detroit at 11am on a Saturday where we planned to stay the night after the concert at Ford Field. After leaving the airport, the hotel called and said they cancelled our reservation! We booked the room 3 months ahead of time through travelocity for $217/night. The hotel manager said the card wasn't valid which was bold faced lie! He said i have the option to rebook that same room for $497/night! Upon looking over the hotel terms/conditions, it reads, "form of payment to be charged at check-in." My card used to hold the reservation was valid and there was no question it had plenty of funds available. This was a way for the hotel to make double the price of the room and take advantage of Garth being in town. We are currently escalating this situation through the appropriate channels including seeking legal counsel. We spoke to several other couples who had the same issue with this place. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Cancelled our reservation

Feb 29th, 2020

They will cancel your reservation and try to sell you the same room for double the price when they get busy Will definitely not be going back anytime soon! Also seen another person had the exact same issue with this place scammers! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst Experience Ever!

Feb 24th, 2020

Last night was single handily the worst travel experience I have ever had, all thanks to Motor City Casino and Hotel. I booked a room at Motor City Hotel way back in November; I have stayed at this hotel in the past and had no issues. However, all that changed yesterday after my horrific experience. When I went to check into my room, I was informed that they had CANCELLED my reservation. Excuse me, what? Yup, they cancelled it earlier that morning. I was absolutely flabbergasted. The front desk “claimed” they called me earlier that day to inform me my reservation had been cancelled. However, I have absolutely no record of that call and highly doubt a call was ever made. I also never received a written (or email) cancellation notification, which in my opinion, doesn’t make much sense since everything is completed electronically. After hearing this, I was certain there was a mistake. So, I pulled up my hotel confirmation (via my email) to show the manager. I also informed him that I called the hotel two days prior to my trip and the front desk confirmed my reservation. He responded to me, “Yes, it was confirmed two days ago, but now it’s not. Your reservation has been cancelled and we are completely sold out for tonight”. Every hotel around the area was also sold out. I truly could not believe this was happening to me. But what was even more unbelievable was that the same scenario was happening to the lady next to me! They had cancelled her reservation, too! She was as shocked and confused as I was and also never received a phone call from the hotel. When I spoke with the manager, I told him that I had stayed at Motor City in the past and that I also had upcoming trips planned for Motor City Hotel. He did not seem to care about losing my business and was pretty arrogant and unsympathetic. The way hotel management handled the situation was such bad business practice and was beyond frustrating! After some thought, I firmly believe that the hotel cancelled my reservation because I was paying a lower rate than what the rooms were going for. I could be wrong, but since it was a high traffic night in Detroit and rooms were selling for $300 (plus) per night, it seems plausible. Since I booked my room way back in November and received a special rate via my company, I was paying way less than the going rate and the hotel did not want to honor that price. So, my thought is that they dropped my reservation (and perhaps the ladies next to me) so that they could make more money. Unless something drastic happens and the management owns up to their mistake and corrects it (which I highly doubt will happen), I will never, ever stay at the Motor City Hotel and Casino ever again. I am sure they don’t care about my complaint or issue and will post the same generic response they do for everybody, but if anything, I hope a potential hotel guest reads my review and thinks twice before booking. Unfortunately, it can happen to you... And will probably continue to happen until something is done. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location and service

Feb 9th, 2020

We spent a few nights here and very much enjoyed our stay. The hotel is located within a 5-min drive/15min walk of many key attractions of Detroit. Friendly staff, many amenities (4 restaurants and a casino), complimentary valet parking and free wifi. The room was clean and the housekeeping staff were attentive. Highly recommend! TRIPADVISOR.COM USER 

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