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at the Mount Royal Hotel
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Sep 24th, 2020
Excellent 2 night stay. The location can’t be beat, right in the heart of downtown Banff, steps from every good restaurant. The rooms are very cute, exactly like the photos. Staff was very friendly and attentive - we asked for a couple more coffee pods in the morning and the staff ran them up to our room within a few minutes. Highly recommend staying here, we’ll be back for sure! TRIPADVISOR.COM USER
Loved every minute
Sep 22nd, 2020
We arrived around 2pm Saturday for our 2 night delayed from April anniversary get away, we found a spot in the car park. We went to the front desk to ask if it was OK to park as we were early. Sharon checked our reservation and advised us our room was ready. We had booked a centennial view king and had asked for Banff Ave side. We ended up with room 408 at the rear but Sharon advised us the view was still nice. Our temperature was taken and we were advised we must wear masks when in the public areas. The room was super clean and modern. Front desk called the room after about 10 minutes to check that everything was ok, nice touch. However we later spotted the bathroom sink was cracked and the lock on the bathroom door did not work. We reported both issues but said we did not have an issue. Later however my wife and then myself got stuck in the bathroom as the sliding door jammed. My wife phoned front desk and within minutes the manager knocked on our door. He could not apologize enough. He immediately offered to move us to another room which he took us to see. To our surprise we were shown and given a junior king suit room 445. What a great front of hotel room, great views. We cannot fault the attention to customer service. The only negative we have was with the wardrobe in the bedroom, the bed is centrally placed which means there is not enough room for the wardrobe to fit, resulting in you not being able to fully open the left door or use the left side draws. A minor issue. Overall a great hotel, staff super friendly and helpful, customer service top notch. We are already planning our next weekend getaway. Thank you all. TRIPADVISOR.COM USER
Location is Fantastic
Sep 19th, 2020
Pro: Location, location, location. It is on Banff Avenue which is where all the shops and restaurants are. Rooms are clean, and modern Bathrooms are large as is the shower Very good WiFi Cons: Lobby is small, so can get crowded during check in Elevators are small (hint there is another elevator near the back entrance - it is not nearly as busy as the lobby elevator) Rooms do not have much history to them (considering this is a historical hotel) There was lots of parking when we were there, during mid week, but it could be a problem during busy times. Room overlooked a roof which had a bunch of equipment that hummed all night. Paid extra for a view room, not sure it is worth the extra price. Conclusion: There is nothing really wrong with this hotel, so if the price is right the location can not be beat. TRIPADVISOR.COM USER
Super Clean, Super Safe, Super Experience.....Great well run Hotel
Sep 19th, 2020
Had a wonderful time at the hotel. The hotel went above and beyond to make our anniversary special. Had a wonderful Junior Suite overlooking Banff avenue and the mountains. Hotel had very good Covid 19 protocols in place which as seniors made us feel very safe. Momo at check in was just lovely, and Liz and Mona Lisa from housekeeping where super friendly and the attention to our room including the towel swans, and bottle of wine was very thoughtful and appreciated. We had a great time in Banff and our stay at the Mount Royal was a highlight. The location is perfect, able to socially distance with our secret elevator. We had room 445, we had to negotiate a couple of stairs but well worth the effort. No hesitation to recommend this very well run hotel. TRIPADVISOR.COM USER
Right in the heart of town and room was super quiet
Sep 18th, 2020
Loved staying at this hotel. It is right in the middle of everything Banff has to offer. Rooms are every clean. Room was exceptionally quiet. Front desk staff are well trained and we were surprised with a room upgrade. Will definitely be back here next time in Banff. TRIPADVISOR.COM USER
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