Mountain House Inn

247 Newton Lane | Gatlinburg, TN 37738-3537  [SEE MAP]Gatlinburg, TN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Dirty sheets!

Aug 11th, 2019

My teenage daughters and I stayed here one night. After complaining the sheets were dirty, they brought us new sheets....that still had hair and dirt all over them. We stayed in room 307. Manager didn’t care that beds were dirty. He insisted he knew they were clean. I called two other hotels and they were sold out, otherwise I would have left. Don’t risk it! We had to “clean” the sheets ourselves. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very last minute trip

Jul 22nd, 2019

Our anniversary was coming up but with a very busy schedule we knew we had almost no chance of going anywhere. Most hotels have 2 night minimums on the weekend but we were only going to be able to book for one night. Gayle took care of us so we headed out for a quick overnight trip. As usual the room was clean and well stocked with anything we would need. The highlight for me of the trip was the next morning when I opened our room door and saw the golf cart in front of the office. Don was there. I walked in and he gave me the same disgusted look he always gives me. He hates my Chicago white Sox hat. He's a cubbie. He hasn't been there on any of my past few trips and he explained why, he shook my hand and thanked me for my business through the years. He also thanked me for sending my daughter and her family there. My son will be staying there on his honeymoon trip soon. This is our go to place in Gatlinburg, price, location, clean room and talking with Don. It was good to see him and look forward to my next visit. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Wish I would have stayed elsewhere

Jul 21st, 2019

I'm not sure what others like about this place that gave them good reviews. This place was horrible. And I'm not one to stay at fancy expensive hotels. Im on a budget and usually pick smaller, cheaper motels. I also don't write many reviews but I felt compelled to with this place. The light cover above the bathroom sink looked like it hadn't been cleaned in months. It was gross. The shower barely worked. More water came out of the faucet than the showerhead. It was very slippery also. The whole bathroom and sink area was just dirty and not nice at all. Very poor lighting in the entire room. The maintenance man entered our room without even knocking while we were inside. Just an all around bad experience. I've stayed in some nice small motels but this wasn't one of them. Spend a little more money if possible and go someplace nicer. You won't regret it. I wish I would have. The front desk staff was very nice. That's about the only thing good I can say  TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A very pleasant surprise

Jul 21st, 2019

We booked the last available room. I was not familiar with this hotel and I saw the reviews on Trip advisor and thought I would be open minded. We arrived to friendly staff in the lobby and a very clean room. We had a king with a pull out sofa. The linens were clean and the bed was very comfortable. We had a glass door that opened directly to the pool area which was nice, as we had a child who wanted to spend a lot of time there. We enjoyed sitting by the pool and were close to everything. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

A very sad last visit to Gatlinburg

Jun 30th, 2019

This will most likely be my mom’s last opportunity to visit a place that she loves deeply and has been coming to since she was a little girl. Not only did the ill tempered and unexpectedly rude front desk agent inform us that our reservation made thru Booking.com did not exist - he told me to leave. If it was not for my mother being of the age she is - we would not have had a room for the night. If you are young, or not white - expect to not get a room. Then once we did get a room - the sheets were very stained - it took over an hour for us to receive clean sheets and caused us to miss our dinner at her favorite restaurant. No apology was offered. Only an obnoxious and upsetting and bigoted man with no guest service skills saying it was a privilege for us to be able to even get a room from him. This property does not even deserve to be listed on TripAdvisor much less have an excellence designation from them. Too many other options in Gatlinburg that provide at least a smile. TRIPADVISOR.COM USER 

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