Mountaineer Casino Racetrack & Resort

1420 Mountaineer Cir | New Cumberland, WV  [SEE MAP]New Cumberland, WV  [SEE ADDRESS]
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Courtesy of Mountaineer Casino Racetrack & Resort

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Guest Reviews

Tripadvisor Traveler Rating 2

Good casino awful hotel rooms

Aug 2nd, 2020

Worst beds I have ever slept on. Everyone I was with now has back aches. Guests next to us were smoking weed. Room needed attention. We were in a suite it should be top notch. Everything was dusty and smelled like Smoke. Giving two stars bc of the room. Casino was nice. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Discrepancy in Hotel Charges

Jul 28th, 2020

My friends and I stayed at the Mountaineer Casino July 17-19. We each had rooms across from the other so the rooms were twins of the other. When we checked out of the rooms my bill was $100 dollars more than hers. I questioned the clerk about it and was given a song and dance about my friend using a promotion. The clerk was told that she hadn't used any form of coupon but the clerk basically called us liars and repeated several times that she used a coupon. She refused to even talk to me. I have sent emails twice to the main office but have been ignored. I will not stay here again and neither will my friend. The least someone could do is contact me, but they haven't. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

So much fun

Jul 1st, 2020

Upon check in,There was a problem in my room. I went down to front desk and they called hotel manager. I was given a beautiful comfortable room, 40 in drink and food comps, and my great hostess Niki gave me another 25 in free play New games were fun,sanitation wipes all over, no lines at Big Al's or bar. Another great trip. And ponies running. Be back soon! Mars TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

COVID-19 REVIEW

Jun 11th, 2020

So, i've been to mountaineer casino before and had a decent time. I have yet to stay in the resort - I see lots of bad reviews on the smell of the rooms but they send great prices so one of these days I will hopefully get around to that and be able to verify if the rumors are true. But, anyways I visited the casino on Sunday 06/07/2020. My second time there. So, compared to the other casinos this place has been SUPER BUSY. I'm assuming because they are getting people coming from Pittsburgh and Cleveland because they are the only casino opened between the two large cities. Needless to say I don't think this place was prepared for the kind of foot traffic they have been getting. Compared to the other casinos they have less staff working, I saw less staff cleaning slot machines. They DID NOT CARE about people standing in line within 1 foot of each each other. They just did not do their due-diligence that I have seen other casinos do. This is the only casino that did not require I wear a mask and honestly I wish I would have worn a mask in here. The way they handled the operations would make it VERY EASY for the virus to be transferred around. Also the capacity is around 1700 people at this time and let me just say that is entirely too many people at one time. It really is. I'm assuming that now that the other Pittsburgh region casinos are open now and soon Cleveland casinos will be opening they should not be as busy as they were. But, they definitely were not prepared for the influx of people they had. They could and should have done better. I was disappointed. It didn't seem as if they took this seriously. Their staff was not trained for this and they should of had more staff there than they did. The staff we did see were being OVERWORKED and said it had been that way for the whole opening weekend. I mean why have a line of 25+ people at the players service center and only 2-3 people working the line when that area was built to have 8-10 workers there? It made absolutely no sense and peoples safety from the virus paid the price for this negligence. I may go back later in the year when there should be less people. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

PLEASE, PLEASE, AVOID!!!!

Mar 3rd, 2020

Never, never go. What a disturbing joke. Room smelled like cat turds Casino...? Better off playing lotto or Scratch offs. Machine's are geared down so you lose. No waitresses, a nightmare weekend. Go to any other Casino, literally, any other casino. TRIPADVISOR.COM USER 

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