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at the New Garden Palace Hotel
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Jan 31st, 2021
It was the worst experience for my family when they arrived at the hotel at 4 am The receptionist was very baaaaaaaaad and was raising the prices !!! Unfortunately they do not know anything about how to deal with guests TRIPADVISOR.COM USER
Nov 29th, 2020
I booked 3 nights at this hotel by booking from 28 till 3/12 when I arrived I arrived at 6:00 am it’s was no one at the front desk , and later on guy come told him I have a reservation he told me there is no rooms I said ok can I stay at the reception here until have my room he told me I can’t stay I said why he said maybe that the rooms will stay more day so u can’t stay here.. said how come , then I took my bags and I canceled my reservation and booked another hotel , this is not a hotel not 3star hotel even not one star hotel .... TRIPADVISOR.COM USER
Nov 9th, 2020
Left my bag in the room and came back after 2 hours to find my bag open and stuff taken from it.. And they denied it after a huge conflict and cancelled my stay at the hotel and didn’t even give me my money back It’s like a big scam led by a punch of thieves TRIPADVISOR.COM USER
The worst experience you've ever had in your life اسواء تجربة هتمر بيها في حياتك
Oct 13th, 2020
I don't recommend staying at this hotel The worst experience you've ever had in your life اسواء تجربة هتمر بيها في حياتك You'll be lucky if you get out of this hotel safely be careful please ابحث عن مكان اخر TRIPADVISOR.COM USER
Bed bugs, dirty, drafty and noicy
Feb 22nd, 2020
We rented a three bed room for five nights. When we arrive late in the night we saw that the room was far to poor for us but we decided that we will spend the night and look for another place the next day. The reception area looks OK even if everything looks old and worn. They gave us room number four on the eight floor. The elevator is dirty and it did not feel safe as the elevator door window on one floor was broken and there was a big hole in the wall between two floors. The room is old and worn. The beds are in bad condition and were old and worn. There is only one electrical socket in the room and it is used for the refrigerator. The bath room looks like it is renovated a few years back but not professionally. There is hot water. There is a problem with the sink as it swallows water slowly and then there is water running out on the floor from behind the sink. The room is very draughty so it was impossible to fell warm and all the street noises from Al Kasr Al Aini makes it hard to fall a sleep. In the morning I had four bug bites on my left hand and my son got three at his neck and ear. In the morning we went down to the reception to get breakfast. We got served Aish Balady, a cold egg and some tea. When we arrived I had to pay for the five nights. When we checked out after only one night we were not offered a refund. Now the hotel register us as a "no show" so we have to prove that we showed up. Save any receipts if you pay them money. TRIPADVISOR.COM USER
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