New Hotel Charlemagne

Boulevard Charlemagne 25-27 | Brussels 1000  [SEE MAP]Brussels  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Awful!! terrible!!

Aug 18th, 2020

First of all the receptionist was very rude with us. When we came he told, "i need your credit card", when i asked "why",he told " no credit card, no room". So he even didn't try to explain us, that he need just a number of a credit card. His English was very bad. Second one, the hotel is very poor, very bad condition, walls are damaged, furniture is the same. The room was booked for two people but the things like: shampoo, shower gel, shower cap, etc was only for one person. For the 4 stars Hotel the conditions are very very bad! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Very average hotel

Feb 7th, 2020

Hotel very close to EU institutions,This the only hotel's advantage. Hotel lobby very dark. The recpetionist was trying to block a deposit on my card, despite the fact that on my voucher was clearly stated that everything was paid and deposit was blocked on the credit card of my travel agency. For one person room was Ok. Bathroom clean but not the room,very dirty wallpapers plus windows not closing properly. Old furnitures. Breakfast room also very dark, maybe this was purposely because I took the bottle with orange juice. The date on the bottle was 09.2019. I do not know whether it was production or best before date. Breakfast buffet has cold and hot cuts. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

The worst hotel in the world and the worst service in the world

Jan 21st, 2020

The front desk employee speaks very quickly, so that it is impossible to derstand. He does not answer any questions. The hotel are not interested in customers. They don’t care that you had paid for the service. They do their work disgustingly, they do not respect customers. If you call them, they don’t talk at all and hang up. Do not go there!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Xmas / New Years In Belgium

Jan 6th, 2020

Our stay was from 28/12/2019 - 01/01/2020 The Arrival: We arrived from airport at 9am in Brussels. We walked from city center to the hotel an easy, safe route straight roads all well lit and signed post. This took 25 minutes. A young male reception staff took our suitcases for us as the room was not available yet due to early arrival. This was no problem as we were able to explore the surroundings. Beautiful parks and museams all within a ten minutes walk (recommend to all). Check in is a 3pm. The Area: Now its the weekend you would expect more shops to be open around the hotel however it is the xmas period break so majority of shops were either closed, opened on evening or after 11am. There were some small market shops open to get snacks and goodies that were within a 15 minute walk in this particular area however once you walked into the town center their are plenty of stalls and shops. The hotel is located to the europeon commision office as the hotel is in the europeon district. Transport: €2.10/2.40 price of the tram/ train service direct to town center...Also a train that goes direct from airport to hotel stop (Schuman) which we caught on Way back home. Their is a tram pass for only €7.5 for the day where you can use at many places. We Travelled to Bruges and also Antwerp. Their is also a local bus service outside the hotel. Back To Hotel: It was now time to check in, the Older gentlemen at the reception this time did approach us differently to the 1st male. However this is because we are young 24/26. Once showing own manners the Older male was alot more open and friendly. He always had a smile and his face. Our room was 501. The Room: Alot of mixed reviews on this site. Here Is our thoughts. The room we were given was very spacious. It has a mini fridge which worked and nice and clean. Tea and coffee Facilities and a bottle of water for free. Usual shampoo and conditioner supplied for free. The Bed was the highlight, it was the Most comfortablest bed we have ever slept on and was an actual double bed not two twin beds which was pushed together which was a bonus. The blanket was perfect for the weather and given two plump pillows each. The room decor was Art work around which shown character. The shower was perfect for me however my husband who is 6.5ft made a big mess as the glass sides of the shower did not cover where the water moved due to height. This caused water to leak over the bath screen however was alright for me due to being 5.5ft. One thing we did notice although the carpet was cleaned not dirt or dust their were some bleach markings on the carpet but this did not ruin our stay. Black our curtains Were great. Air condtioning was also a bonus. Hotel Facilities: They served breakfast however we can't review it due to not having it as we always ate out as the price was a bit to much for breakfast. But we wished we did try ot as the area was comfy and friendly but also stylish. Travelling out for new years: Try every food stall, all are nice. We went to the atomnium for new years which was brilliant and no hassle with the local transport links. On Way back to hotel another receptionist was their He seems really happy to be talked to and also approachable in a positive manner. We brought a few can of pop from him as the hotel has a mini fridge. END of stay: Overall a lovely hotel, Would recommend to all who are eager explorers and be polite to have the same attitude back some guests reviews are a shame as they did not have the same experience that we did or too picky. Next time in Brussels I would come again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

THIS PLACE IS HORRIBLE.

Jan 2nd, 2020

STAY SOMEWHERE ELSE. I booked this hotel stay in the summer during a heat wave. When we checked into the room it looked nothing like the photos. This was not a huge issue, but it was significantly more dated than expected and the room cleanliness was questionable. We noticed that there was not air conditioning in the room or a fan. Given the condition of the room and the temperature we went down stairs to ask to be moved. The front desk associate said that the hotel was fully booked so we could not be moved. At that point I asked to cancel my reservation with a refund for two of the three nights due to these circumstances (which would have been the charge had we never checked in). I felt this was fair given we spent 10 minutes in the room before we decided to book elsewhere. We then spoke with the Sales Manager who offered us to move rooms. This was not helpful since we had already booked another room given the front desk associate said that they were full. The sales manager eventually agreed to refund one night of the three night stay, which I do not think was fair but the hotel was so uncomfortable I just wanted to leave. When I came home I contacted Orbitz regarding the refund and they were not able to agree with the hotel to issue the refund. Ultimately it was a horrible experience with the staff of the hotel who at this point literally have both lied to me, and with the quality of the hotel; which was also misleading. STAY SOMEWHERE ELSE. THIS PLACE IS HORRIBLE. TRIPADVISOR.COM USER 

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