Newport Beachside Resort

16701 Collins Avenue | Sunny Isles Beach, FL 33160-4201  [SEE MAP]Sunny Isles Beach, FL  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Amazing customer service

Feb 16th, 2021

Daniel R. Front desk agent went above and beyond to make our stay enjoyable and comfortable. He had impeccable customer service and helped us with a smile. When we encountered an issue, he addressed it right away and with confidence.What a stellar employee! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Shout out to Jeremy

Feb 15th, 2021

Wonderful 3 day getaway from the snowy western Maryland mountains. We can't say enough about Jeremy. From our 1st step to the beach Jeremy went above and beyond to make our trip perfect. Wonderful customer service. He is an amazing young man and I can see his passion for wanting to make people happy. This resort should feel lucky to have him. Few things..Kitchen 305 needs to update website as when you goto reserve a table it says there are no tables available. Resteraunt was empty. We did have dinner there and the Surf and Turf was delecious. The hotel was under construction but we knew that when we booked. It didn't bother us at all. The pool was nice,towels, beach chairs,Tiki Cabanas and drinks. Thank you Jeremy...we will be back. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Pretty nice big rooms and a balcony view price is great value on beach

Feb 15th, 2021

Rooms are spacious and offered compartments basically separated by two doors. You kind of have two rooms for price of one. 2 different tv and a couch Pretty cool set up I liked it. One negative is there was construction and covid but other wise then that the hotel was clean. So your aware gratuity is included in your bill if your drink at the bar. FYI parking 25$ now a days no one tells be aware. Enjoyed my stay staff was great at the end of my checkout. I forgot that I didn't book a extra day young guy let me stay extra 30 minutes ty staff TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Jeremy Torres Needs a Raise!!

Feb 6th, 2021

We came out to visit for my 30th birthday and Jeremy made sure I felt extremely special for my day! He was so nice upon meeting him initially and immediately took initiative and asked was there anything we needed. After later talking he found out it was my birthday so he marked a special Cabana to the side for us to celebrate! He really made my birthday super special because we had no intentions on even getting a cabana just sitting by the beach. He really just made the most amazing experience for me and constantly checked on us to make sure we were good! I’ve never received any genuine service like this anywhere in my life from anyone so for that he deserves a raise! He is the best thing this hotel has!!! Highly recommended! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Don’t stay here!,,

Feb 5th, 2021

The website says intermittent construction. They jackhammer all day long. Don’t waste your time and money. Being at a hotel/resort is supposed to be a vacation. In addition, the rooms are also either under construction or not even finished. The pool area looks like a construction zone. I could go on, but hopefully you get it. Vacationers be aware. TRIPADVISOR.COM USER 

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