Nob Hill Motor Inn

1630 Pacific Ave | San Francisco, CA 94109-2518  [SEE MAP]San Francisco, CA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 2

Downgraded my room, charged me suite price

Jul 27th, 2020

Booked a 2bedroom suite, came to check in, went to room, it was a tiny 2 queen bed room not a suite. They charged me for the suite and down graded my room thinking i wouldn't notice an entire bedroom missing. They offered me a rollaway but i had to actually argue for a discount. They wanted me to pay suite pricing for a dingy queen room. Bathroom is a 90s taco bell wallpaper mess. We were crammed in the room and we got back to the room around 730pm. We looked everywhere for the remote, no where to be found. We went to front desk and they said, it's in there just look harder. We never got to watch the TV. At 3am we got to listen to screaming in the middle of the night, that lasted for about 40 min. This place needs better service. Too many great hotels for the same price. Lots of shopping near by so I wish i had a better experience with this hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Terrible

Jun 20th, 2020

Room smelled like smoke. After insisting that we shouldn’t get charged for a change to a different room that is not smelly they did move us. The new room did not smell like smoke however the carpet is disgusting. Walls are paper thin. I could hear the other room’s conversations and tv. Got a terrible night sleep. Chairs in the room are nasty and stained. The overall cleanliness of the hotel is poor. Cigarette butts and ashes on the staircases. Staff unprofessional. They called us at 10:30 to remind us great check out is at 11. That has never happened to me in a hotel. We paid about $57 for this a $19 value. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Do NOT go here unless you want someone to break your windows while you are sleeping and steal your stuff!

Jun 12th, 2020

The cameras DO NOT WORK!! Someone ran into the "secure" lot and smashed our windows along with another car and stole all the stuff in our car. The Hotel did not care and offered no refund. It is questionable if someone on the inside allows others to come in because 'she saw nothing'. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Dissatisfied

May 2nd, 2020

So I made a reservation online thru my Tripadvisor app. Found this motel, seemed like a good deal. Used my credit card to set it the reservation a few weeks in advanced. 10 mins later I get a call from the hotel saying my room won’t be available. The gentleman offered me to relocate me to a smaller room at the same price...! Then offered to sister motel about 2mins away. Looked at the pictures to maybe consider the option but it’s less then what I was hopping to get. So being let down I just canceled my reservation instead and look for something better. But that’s the thing, the gentlemen that called me said I’d have to do it online, but when I went online it said I had to call in... I called back to inform the gentleman who initially called me to inform him that the website wasn’t allowing me to cancel, he just sighed and said not to worry about. But I am worried. I don’t want to be charged for something that was not my fault nor a service I never received. Frustrating!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great value

Mar 13th, 2020

We thought this place was really good for the price. The free parking was a huge plus. The building is walking distance to a lot of attractions. The room was clean and comfortable. Defi itely would book again. TRIPADVISOR.COM USER 

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