Novotel Auckland Airport

Ray Emery Drive | Auckland 2022  [SEE MAP]Auckland  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Very very good

Oct 1st, 2020

I'm staying here now as part of my 2-week quarantine. I have to agree with another reviewer, the rooms are so quiet, clean and very comfortable. The bed would have to be the best one I have ever slept on in all my years of travelling. The staff here, every single one I have had interaction with have impressed me with their friendliness and efficiency. Its my first time staying at a Novotel and it certainly wont be my last. Management can be proud. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

First thing I noticed.. the quiet!

Sep 1st, 2020

This hotel is lovely. The room I stayed in came with a deep bath, couch, desks (1 big and 1 small), and queen bedding. The rooms are very modern and feel new. The staff are great too. The wifi streams well too. Hotels near the airport can often be a hit or miss when it comes to noise.. but I have noticed it is so beautifully quiet, despite being just across the road from the airport. I particularly love the huge windows to get that morning sun, and there are blackout curtains if you're a bit of a vampire. It is also nearby to The Warehouse if you're keen to get a bit of shopping done. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great Day Room and Breakfast

Aug 23rd, 2020

I had about 8 hours transit through Auckland. When I got out of the airport, I just walked over as I wanted to have a good breakfast. It seems they have set the restaurant temporarily in a conference room (back in mid-Feb 2020), the buffet breakfast was NZD34. All the expected items for a hotel buffet breakfast were available and I could have a full English breakfast which was great. Ordered a coffee but the staff seemed to have forgotten about it, after waiting for a long while, I looked intently at the staff bringing in coffee for another guest, I guess he suddenly remembered my order and went to get it. I emailed before trip to see if I could book a day room and was informed that there will not be doing any days rooms during that period due to hotel undergoing refurbishment. I was really tired and since I was there already, I thought I will check with the reception, the staff said she could arrange such. She asked the time I wish to have the room so I let her know from 9am to 2pm, she let me know the costs which was NZD129. One odd thing was they charged 2% for paying with credit card, I never came across a hotel charging extra for credit card and this felt a bit cheeky. Paid and got the key. The room and shower are nice and reach expectations of a Novotel, the bed is comfortable and good sound proof windows, very quiet inside. Restaurant and reception staff are all quite warm. Overall, happy with both the breakfast and the day use of the room, I was able to catch up on rest properly which kept me sane between 2 long haul flights. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Comfortable hotel would recommend

Jul 26th, 2020

They have decent and clean rooms, nothing to fault. It's comfortable and convenient to stay. Restaurant is a bit rubbish but other dining options a short walk away at the airport terminal. Supermarket nearby it would take maybe 15 minutes if walking. Staff are helpful. Cheers. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent hotel

Jun 26th, 2020

We've spent the past two weeks here in managed isolation and have been very impressed by the service provided. All the hotel staff have been friendly and professional, the food is of a high quality, the rooms are comfortable and spacious, and the systems in place to manage the risk of covid-19 have made us feel safe and secure.  TRIPADVISOR.COM USER 

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