Novotel Beijing Xin Qiao

Poor service

Nov 27th, 2020

Check in was smooth; however, service was not that efficient, business centre was close before 13:00. The room old, poor maintenance, toilet flushing had problems as well as shower, and the safe box was out of battery. Breakfast buffet was not delicious and seemed to be prepared a day ahead, too greasy and pastry had the poorest taste, if you don’t eat pork, be prepared to eat one or two types of not fresh vegetables because there won’t be anything that contains beef or chicken other than chicken sausages. TRIPADVISOR.COM USER 

Happy n Beijing again

Nov 2nd, 2020

Due to COVID-19 the hotel has had to make various adjustments, i e closing off the 12th floor. I hope this will soon be re opened as some of the benefits were missed. also some smaller changes were made which, while not inconvenient did detract from the usual standard I have come to expect from the Hotel. I hope that when the virus is over the hotel will go back to its former standards of excellence and not 'spoil the ship for a ha'porth of tar (English expression) Special thanks tp Deng Shu Fen of house keeping ,who was as efficient as she was unobtrusive, for maintaining my bathroom and room in first class condition. TRIPADVISOR.COM USER 

Bad smell inside the toilet

Oct 10th, 2020

There is mixture of smokimg smell and dead rat smell inside the toilet. According to my knowledge, there is not possible to smoke inside the room. It seems the management of NOVOTEL Beijing does not strictly apply this rule. Also the dead rat smell scares me because NOVOTEL is good brand in the world. But not in Beijing 😢 TRIPADVISOR.COM USER 

excellent location and nice restaurant

Jan 27th, 2020

it is convenient to go to every corner of the city by metro. you can enjoy delicious peking duck in their chinese restaurant on 4th floor. staff are friendly and responsive. However, it is not adviced to live in the lower floors as there is strong baking smell from a bakery shop at the ground floor. TRIPADVISOR.COM USER 

Poor service and experience

Jan 23rd, 2020

I am an Accor member and booked on accor website for the 7 night stay from Dec 2019 to Jan 2020 for my family of 3 with 2 rooms. My room request wasn't met as we were separated in different buildings. Quiet room wasn't given on the first go until I asked for a change. Safety boxes weren't working until we asked them to fix which took a long time. The rooms given werent exactly quiet we were awoken by a wedding party at 6am next door. They just didn't care about their guests. Accor still hasn't registered our stay so I asked for a receipt from the hotel showing my stay so I can email to the Accor team to fix the missing points. The hotel failed to provide correct information in the receipt for such simple things. I am not sure why they decided to attention it to my sister when my name was in use in all hotel confirmation emails and their records. Perhaps to avoid giving customers the rewards points?? Lack of response from the Accor loyalty team is also a concern. The recent negative experience with the Beijing hotel and Accor group so far is changing my desire to continue using them and switch to another hotel group. Appalling quality. TRIPADVISOR.COM USER