Novotel Krakow City West

Armii Krajowej 11 Street | Krakow 30-150  [SEE MAP]Krakow  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

love to come back to Novotel Krakow City West

Feb 26th, 2021

I used to be quite a frequent guest before pandemia started and was very happy to come back. I found the hotel working perfectly in these difficult time -all was perfect, from room to room service (meals were very good) TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Krakow stay

Nov 14th, 2020

We were staying here more times, overall was fine. For sure I can value very positively the person. They are very helpful and kibd mostly in restaurant in the morning and evening. We as well like the swimming pool. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5


Oct 3rd, 2020

We had a week’s wonderful stay at this hotel and absolutely loved it. The hotel was beautiful and clean, we booked an executive queen room plenty of cupboard space ironing board, safe, coffee maker and kettle, our coffee pods and tea bags was filled up daily along with our shower gel and shampoo.. This hotel is within easy reach of the centre of Kraków busses on the doorstep. Taxi into centre was also very cheap and reliable. We enjoyed the food plenty of choice and very inexpensive. I was celebrating my birthday while their and had opened my birthday cards from family and friends in the morning before going out for the day. We came back to the hotel later that day to find they had decorated our room with balloons and left two bottles of Prosecco and a bar of very nice tasting chocolate. The staff are extremely pleasant and very knowledgable, the swimming pool and gym was lovely and kept immaculate. We would highly recommend this hotel to anyone looking to stay in Kraków. Thank you so much to all the staff at this hotel for making our trip one to remember. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Away from the noise and staff make it special

Oct 3rd, 2020

A 4 part review: Let's start with the basics - clean, well maintained, warm, got all the stuff you need. Then let's talk covid measures - the hotel is well laid out, all the screens and social distancing is in place, lots of hand cleaner everywhere, and central services such as lobby toilets are closed at 10pm for safety. All good. Now the room itself - all clean and relatively well appointed, but the mattress was way too soft for my taste, as were the pillows, and the room (10th floor) was unbelievably hot. Fans are ok but it really needed some aircon to make it comfortable. Finally the best bit. The staff and service were fantastic. Particular mentions go to Ana at the bar, Agata who looked after us at dinner, Sebastien on reception and his female colleague who checked us in but i couldn't see her name. We were made to feel very welcome, always looked after, nothing was too much trouble for the staff and they seemed to treat us as individuals rather than "just another guest" Good service makes a massive difference wherever you stay. The hotel manager at Novotel West needs to pat themselves on the back, the staff here are brilliant and we had a great time because of them. Lucky, as it was our 32nd wedding anniversary! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Hotels During Covid_19

Sep 29th, 2020

An excellent example of how sanitizing and stay safely in a Hotel should be. Perfectly clean room with, new towels as soon as you ask, all the common spaces equipped with alcoholic gel in order to wash your hand, personnel always polite and helpful. Good position, five minutes by car to the old city center of Krakow, there is also the possibility to rent a bicycle. Restaurant it is ok, not a great variety of food for dinner but breakfast does not let you down. The only disappointing thing is the shower is not easy to have a shower and not spill water all over the floor. TRIPADVISOR.COM USER 

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