Novotel London Heathrow Airport T1,T2 & T3

234 Bath Road, Heathrow Point West | Hayes, England  [SEE MAP]Hayes, England  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

Clean, functional and stylish hotel

Aug 24th, 2019

Stayed here before long haul flight from Heathrow, practical location (free bus to terminal). Hotel was modern and comfortable. Great facilities in room. We had a lovely predinner cocktail served by very attentive staff. Would not recommend eating there however. We ordered room service (club sandwich and the pizza) and were disappointed. The food could be improved. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Could Do Better

Aug 23rd, 2019

We had a mixed experience at this hotel; the room was clean and tidy however, there was an initial mix-up where we were given a double bed instead of the two single beds we'd originally booked. However, it may have been better to stay in the initial room as the second room was cramped and the desk that was placed opposite the beds was so tight and poorly placed that it took heaving a suitcase over a chair and bed to put it in a place where we could open it and not trip over it! As we'd arrived late in the day we chose to have dinner at the hotel restaurant. The food was nice if not a little pricey as to be expected. However, our waiter, whilst polite and helpful, was a little pushy and wanted us to pay immediately before even completely finishing our meal. This was disappointing considering that the restaurant was not particularly packed and it was a nice atmosphere. Furthermore, because we needed to check our baggage weight for our next flight (as it was particularly restrictive), we queried as to whether the hotel had a set of scales. The receptionist at the time told us they could do this but that they only did so between 8am-12pm down in the lobby. We thought this was unusual but were happy to do so the next day. We inquired with reception about the times the next morning and were told that we had misunderstood and that they did not provide this service, despite clarifying this several times with the receptionist the night before. There seemed to be a lack of continuity in information and effective communication between staff. We were disappointed to be told that essentially, it was ourselves that didn't communicate our query effectively. Otherwise, we didn't experience any significant noise issues and it was convenient for its proximity to the airport (a bonus is that any of the free bus lines around Heathrow beginning with 2 stopped right outside the hotel). There's also a nice (but very popular) pub about 10 - 15 minutes walk from the hotel if you're wanting a pint and a good serving of food. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Ms A.B.D

Aug 23rd, 2019

Excellent modern bespoke hotel. Stopped over on the way home with tired screaming kids! Amazing staff at an amazing hotel. Great customer service within great premises. Sound proof rooms.👌 Excellent food and sleep.🙂 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Awesome stopover location

Aug 22nd, 2019

We stayed here both on our way to our vacation and on the way back. Such a modern, clean, comfortable hotel with excellent staff! We ate here a bit and the food was really good but the cocktails were out of this world, try the Amaretto Sour! Thank you to the reception staff member who greeted us on our 2nd stay (I believe his name may have been Khaja) your friendliness, helpfulness and professionalism was second to none. And Vellington in the restaurant was so professional and helpful. Very convenient to the airport and we would happily stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Afternoon Tea

Aug 21st, 2019

Excellent Service from Metroy Soares who is a Food Beverage Manager. Really served us well. It was my Mother’s Birthday and took her for an afternoon Tea. Metroy really went out of his way. My Mother and myself was was extremely impressed by his Amazing Service TRIPADVISOR.COM USER 

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