Novotel London Wembley

5 Olympic Way | Wembley, England HA9 0NP  [SEE MAP]Wembley, England  [SEE ADDRESS]
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Courtesy of Novotel London Wembley

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Guest Reviews

TripAdvisor Traveler Rating 4

Nice hotel

Dec 1st, 2019

I spent one night there with my friends. I found the room is comfortable. The is tv, kettle so you can make your own tea or coffee. Their breakfast is english breakfast there were scrambels eegs, beans, hash brown, pastries, bread, sausages, tomatoes, mushrooms and they also served fruits, salad. I found it delicious. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Perfect location

Nov 23rd, 2019

Visited here to go and see a show at the troubadour Theatre Wembley. The theatre, the stadium and the arena are within seconds of the Hotel as is Wembley designer Outlet. A little disappointed to be charged £15 for 24 hours Parking when their website states free Parking. the Parking is also a little tricky to find. It actually underneath the hotel, and is shared with local residents. The spaces are also a little tight. When we arrived at 3.00PM we were told housekeeping were behind and our room had not been made up. The receptionist was very apologetic and gave us a token for a free drink whilst we waited. Room clean and tidy, and bed very comfortable, air con world but was a little noisy. To summarise perfect central location, comfortable rooms but just lacking those little extra details that would make it a 5 star review hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent customer service

Nov 17th, 2019

The hotel is very nice, it's a novotel so if you've stayed in one you know that they are of good quality. What drew me to write a review however, was a very polite gentleman called Arkadiusz (I hope I've spelled that correctly) we initially had an issue which he promptly solved and went above and beyond to turn our experience into a very positive one, thankyou once again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Great proximity to The stadium

Nov 15th, 2019

This hotel is situated perfectly for Wembley, the stag at breakfast and reception were great and very helpful and the room was clean and modern. There was no clear signing for the lift which resulted in myself taking the emergency exit and then a 10 minute walk back to the hotel! Limited choice at breakfast if you wanted to avoid the traditional cooked one! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Fantastic Location, however room needed some Maintenance

Nov 13th, 2019

We stayed with you on Saturday night and although our room was lovely we were a little disappointed with the overall experience with you, It certainly was not up to 4 star standard and just seemed as though the hotel needs some general maintenance. Firstly there was no parking available which is one of the reasons we booked with you, it would have been nice to be made aware that parking would be full prior to our 5 hour journey to Wembley. The lovely man on reception was stacked out on our arrival, therefore we had to wait for some time to check in, however he was doing his absolute best and was nothing but polite and helpful when we finally got to him. Considering all the events that were on at one time on Saturday in Wembley it appeared you were not staffed for it, as there were 2 closed empty desks. We then got to our room, which was lovely however there is a massive wet patch by the left hand side of the bed, we were unsure what this was, however we believe that it could have been from the shower/bath. Even the sign on the door to say we were in the Executive suite (which we were pleased with) had the letters fallen off the door, again just little things that really let the hotel down. I don’t usually like to moan, however thought I would bring all these to your attention as I was hoping to stay at the Novotel in Manchester, however I am now not so inclined to book as we just didn’t get the stay we expected. TRIPADVISOR.COM USER 

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