Novotel Mexico City Santa Fe

Antonio Dovali Jaime 75 Col Centro de Ciudad | Mexico City 01210  [SEE MAP]Mexico City  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 3

A beige experience

Dec 18th, 2019

Check in was an unnecessarily time-consuming process and kind of painful. The rooms have a coffeemaker, no tub (which doesn’t bather me) and an ever-flashing radio clock which I could not reset (I just covered it). There is a hair dryer, but it was barely warm. Bring your own if you need one. The toilet flush mechanism would occasionally get stuck and the toilet ran on. Although the halls were relatively quiet, the room air conditioning motor squeaked loudly enough to keep me awake. I fortunately had good ear plugs with me. By 6PM upon my return to my room, it has not been cleaned. I felt compelled to complain to management and my complaints were taken seriously. They fixed the clock but not the hair dryer or the air mover (although it appears they tried). It’s hard to get a cup of coffee at breakfast and we often just served ourselves. At time there was no staff at breakfast at all You need to order a taxi with the front desk to ensure one is available for your departure. You need to pay in advance. Even with all that, in the early morning the taxi could not confirm that we had paid. It was a mess. I can find no reason not to choose alternative accommodations next time. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

A disappointment

Oct 11th, 2019

We had stayed in other Novotel with positive experiences but this time was not good. First day air conditioner was broken and the worker spent 30 minutes in and out our room fixing it and lots dust coming out from ceiling and I had to call housekeeping to come clean the floor. Hotel concierge service is major problem. They charged my family 1100 pesos per person for total of $3300 to put us in a group tour in a dirty van and others pay $600. We had to get up early to sit in traffic for them to go pick up others in downtown. Tour was cut short because they had to drop off others. We also pay for lunch extra $600. We paid a high price trusting hotel services thinking good Novotel quality tour but this is not the case. It is more like a rip-off by the hotel concierge service. Breakfast is good and the neighborhood is clean. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Never again . Noisy, expensive, unfriendly.

Sep 25th, 2019

Being Accor Platinum believe me I know what I’m talking about. Really unfriendly staff, noisy at 8 am , small and ridiculously expensive rooms. Won’t ever come back to this place. Just take the Hilton opposite site for 10 us more. This one is really annoying. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Rude Receptionist

Apr 9th, 2019

As a silver member of the AccorHotels I understood am entitled to an extended stay till 5pm without charge, subject to availability. I was told there was no available rooms! But when I made a booking online & showed the receptionist that there were rooms available, he changed his reason for not being able to extend my stay due to Novotel’s policy. I suggest you don’t make offers if you’re not willing to implement them. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Used to be far better...unbelievable noisy on executive room level ! Avoid !

Oct 14th, 2018

Very,very noisy, even on a sunday morning. Pretty much impossible to get a good night’s sleep...and this on an executive level. Room was spacious for the price but what is the point of a hotel when you can’t rest. Won’t come back unless it was very cheap. TRIPADVISOR.COM USER 

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