Novotel New York Times Square

226 W 52nd Street | New York, NY 10019-5802  [SEE MAP]New York, NY  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3

Weekend with friends from NY and UK

Feb 19th, 2020

This hotel was nice, but very average compared to many hotels that I have stayed at. I have stayed and visited many hotels but this hotel lacks quality. The rooms are basic, towels are changed everyday and the room is clean. The whole place needs a deep clean though, you can see that they don’t clean in the corners. Location is central if you want busy, tourist, lights at your door step but I will definitely be going to any hotel lower than 40th and above is overpriced and a tourist trap. I only took photos of our view from 12th floor. I would say shop around before you book anywhere in New York. Oh and the lifts to the lobby was a bit of a pain. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful Hotel, Accommodating Staff, Perfect location - Thank you Jade!

Feb 18th, 2020

We enjoyed our experience at this hotel so much. My husband and I came in February to celebrate my 30th birthday and Jade was incredibly nice to upgrade us from a basic room to a high floor room with a fantastic view of Times Square (room 2601 was spectacular). They also brought us a dessert tray upon arriving to our room. The special touches really go a long way in making you feel welcome. The hotel itself was lovely. We arrived early in the morning and their full service concierge held our bags until it was time for check in so we could explore the area. Once we checked in they delivered the bags to our room for us. I always imagined NYC hotel rooms being small but our room was very spacious, modern, and clean. Staff was incredibly accommodating to any request we had while we were there. The location is absolutely everything. It is located between Times Square and Central Park (less than 5 minute walk to Times Square and 10 minutes to Central Park). You can easily walk almost anywhere you want. It is also very conveniently located near Subway stops, which we took down to lower Manhattan to see the 9/11 memorial and Statue of Liberty. Tons of awesome bars, restaurants, and shopping within minutes of the hotel. I would definitely recommend staying here if you are visiting NYC. Hopefully we get the chance to come back some day! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fantastic Hotel, Great Location

Feb 17th, 2020

We were so lucky to have booked this Hotel. It is just off Times Square and so central to everything. The rooms are spotless. It was my son's birthday and they arranged a lovely room and on check-in a dessert plate was delivered to the room. How amazing and what customer service! The breakfast is very substantial and for every adult a child eats for free. We also had dinner here which was such a treat with a view of Times Square. Check out the light fittings, if you take a photo of the view at night time the reflection of the lights makes it looks like fireworks in Times Square! I would HIGHLY recommend this Hotel! You wont be disappointed. To all the staff at Novotel Times Square, thank you for a fantastic 5 night stay! It was brilliant. We will be back!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great after-stay care

Feb 17th, 2020

I lost my Apple AirPods and left a package behind... I emailed the hotel who were very quick to respond with actions and follow-ups. I am super impressed at the extra miles they went to to help me out - big shout out to Olivera and Vioara!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A great Valentine's break at a lovely hotel

Feb 16th, 2020

From the moment of arrival at the Novotel to the minute we left the experience couldn't be better. On arrival the check in was fast and smooth and we were even given a complimentary upgrade to a room facing a view of Time square. The room was a good size,impecably clean and the bed was large and very comfortable. The facilities are great with special note going to the Supernova bar and restaurant. A view of Time Square, reasonable value drinks for New York and good friendly and attentive staff. The location is ideal for exploring the city,with many attractions in short walking distance. I would recommend the hotel highly to anyone staying in the city alone, as a couple or with family. TRIPADVISOR.COM USER 

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