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at the Novotel Phuket Karon Beach Resort and Spa
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Fantastic Stay, loved the hotel
Mar 8th, 2020
Me and my fiancé stayed here for 10 nights (18th Feb - 28th Feb) plunge Pool suite 411 and we absolutely loved it here. Location is spot on, it’s at the quiet end of Karon Beach. when you cross the road, take a right, then quick left (literally 4 minutes walk from hotel entrance) there’s a guy renting out sun loungers for 100 baht and a small cafe next to him that sells ice cold water, beers, coconuts etc. This end of the beach is nice and quiet with lots of space around for sunbathing, Karon beach is beautiful, crystal clear water and no rocks at all, sand is soft and squeaks when you walk, you will see when you get there. Staff were great, firstly Palmy who was I think customer liaison manager, she was an absolute diamond, from check in, to us leaving she would come over to us and find out if everything was ok, she gave us advice and tips on where to visit, and just all round a real professional and friendly person. she made an excellent 4 star customer service rating into an outstanding 5 star customer service rating alone. Novotel are lucky to have such a great member of staff thank you palmy. Also Elena was fantastic with trip advice and bookings If you can book the plunge pool suite, then I would strongly recommend doing so. very spacious suite and the small pool, more like a large jacuzzi really was quality in the evenings to relax in whilst having a drink after going out in Karon. We did have a few issues with our plunge pool not working with the jets, we would have to call housekeeping, every day. housekeeping and maintenance was great and would fix it every time they came, but would stop working the following day so was a bit annoying. But still the pool is a must have if you’re a couple. The cleaners were great too, room was spotless every day We had half board, food was lovely great variety and very quiet, you can either get the themed buffet which was different every night and always great or they have a lovely Thai restaurant on site which was delicious. Breakfast was chaotic, food was nice but so busy, between 9am and 10am you will have to queue for a table for about 5 - 10 minutes, food was nice, omelette, scrambled eggs, Thai food, great choice. Tip order a la cart from downstairs saves you having to queue Would I stay here again if visiting Phuket, definitely, lovely hotel, very big, great location, 10 minute walk into main strip of Karon, or a 15 minute Tuk Tuk ride from outside the hotel to Patong for 300 baht. Main thing for us is the beach its not busy, and beautiful. So few things I want to bring up which the hotel should look at. Firstly the pool, the tiles / grouting in all pools including the plunge pools need to be done ASAP, it really lets the luxury of the hotel down. Also the drink prices are ridiculous, during our meal two cocktails would cost 750 baht which is about £17, or two glasses orange juices for 400 baht (£8) absolute joke. Also charging service charge and vat on a bottle of water feels like you are being ripped off by the hotel. We paid a lot of extra money for half board, the fact they don’t include juice or water and charge overpriced drinks feels like a bit of a con, the hotel needs to look at this and change it. Also taxi pick up to and from the airport is overpriced, small cars that are asking 1500 baht when it should really cost no more than 700 baht Apart from that, well done Novotel for making a great holiday and organising a little decoration in our room for my fiancé’s birthday and on our proposal night. TRIPADVISOR.COM USER
Very poor hotel and over charges
Mar 7th, 2020
We arrived on 28th of feb 2020 and the kids pool slide didn't work for first 6 days of our stay, the main pool was good at the first day and after that was green for 7 days and closed on the end,we upgrade for plunge pool $640 becouse the the pool was green,the second pool was starting to get green and kids slide didn't work and a bit shallow .pool bar charge 400 baht thats 20 AUS for bannana smoothy.we have to complain and refund. Every thing is expensive in the hotel (not many people eat there)....Aircon turning off during night but they said thats becouse we left the slidind door open but that wasn't the case, the plunge pool is bad,the tiles are sharp (missing grout) and not level so be careful. Rooms? You have to ask for toilet paper every time we needed. The list goes on but read the other comments. ..they are %100 corect. Don't waist the money here, in 3 star hotel we had better experience. TRIPADVISOR.COM USER
Feb 28th, 2020
Loved this hotel- great location, breakfast, room, staff we had left an unsuitable hotel and were greatly relieved to find this relatively quiet hotel where most people were relaxing and enjoying sand and sea and sunsets . Nice happy hour drinks. TRIPADVISOR.COM USER
Huuge thank you to Elena
Feb 28th, 2020
She helped us a lot.provide all information and took care about us from check in to check out.We had an amazing time. She suggested the tour for us and it wss incredible.wish we had more time.thank you Elena.deffinatky will come back here TRIPADVISOR.COM USER
Good hotel for family vacation in Karon Beach
Feb 23rd, 2020
We spent 10 nights with 2 Kids in fun family suite. The suite has a balcony with garden view unfortunately the entrance door is overlooking a building field but at the moment there are no noises. Inside the suite is well furnished with games for the kids and a king size bed for the parents as well as a huge bathroom with tub and shower. Everyday the hotel supplies 4 bottles of water for free. There are 3 pools very nice. The sun beds of the main pool are often reserved by towels guests from the morning which is the case of any hotel all over the world. But the pool is so big that you can swim alone. There is a great singer that comes few evenings at the bar to spent a great moment. Food is good but a bit expensive. The breakfast buffet has a good variety of meals but the room is too small at some hours. Anyway all the staff is very smiling and listening to any of your requests. Palmmy and Paula are so professional as well as the manager Benjamin, we thank them for their customer approach and service. This was a wonderful time in Novotel Karon beach TRIPADVISOR.COM USER
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