Novotel Porto Gaia

Rua Martir Sao Sebastiao | Vila Nova De Gaia 4400-499  [SEE MAP]Vila Nova De Gaia  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3

Not all its made out to be

Oct 30th, 2019

We booked this for the last two nights of a 9 night stay, around Porto, this was by far the most disappointing, as we felt you needed a car if you want to stay here, you can get cheaper accommodation in the centre of Porto, We did the walk once to the shopping centre and restaurants, but coming home late is not really safe especially if you have young kids as not a pedestrian route, breakfast was okay, it is difficult in the evenings as there is no where else to go, you could get a uber into boavista for around 6 euros, which is a nice place,, lots of restaurants and shopping centres and the casa da musica. We will be back to Porto as lovely people and lovely place but not to Novotel TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Superb service!

Oct 21st, 2019

I stayed there during a conference in Porto. To be honest, when arriving, there wasn’t much a good impression of the hotel as it’s rather small. However, after staying for 5 nights, I have fully valued this hotel and their staffs! From a business traveler’s point of view, this hotel has a great service mind to help customers to achieve their needs. A willing to provide what’s been requested for as an extra, what’s been asked for in terms of food intolerance/allergy and a smile! Here’s a few points to share - there is gluten free bread/snack provided during breakfast and you can ask for it during lunch and dinner even though it’s not listed. -there was a problem with room service order (regarding food requirements), due to language or phone line I’m not sure, the lady was very apologetic and quickly try to resolve a problem and serve me a new plate in a short time. -the dining staffs were very very nice and kind, even remember the usual request due to intolerance and made me feel like nothing is too much trouble to ask for( which you can sometime get from other hotel staffs!) - housekeeping is always around on time and it’s a nice and comfortable bed to sleep. -internet is working really well, straight forward and no problem! -location: generally it’s 15 min away from town by taxi but could take up to 1 hr during rush hours The only thing that kind of made me felt a bit uncomfortable was the actual wall/ceiling in the room which isn’t a big deal but I’m pretty sure that having a different finishing to make it softer rather than a spiky exterior feel would make guests feel more cozy and more relaxing. Just something a hotel manager could look at for their next refurbishment plan? :) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Friendly Service with Comfortable Beds and a Good breakfast.

Oct 8th, 2019

Had a great stay in Porto. Hotel is a bit far from town but, easy to Uber into the sights and walk around. Could also drive in as parking is not too difficult to find in the city either. Enjoyed our stay and enjoyed the breakfast offered. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Service needs to be better

Sep 2nd, 2019

I actually cancelled my booking since I had mistakenly made booking on wrong dates - I have now booked for 18-20 Oct. This mail shows your system does not work!!! I have also asked if I could be given consideration for a mistaken booking. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Aug 26th, 2019

My family and I stayed at Novotel Porto Gaia and were impressed with the exemplary service. Especially Catarina L at Reception. In addition, I lost my watch by the swimming pool and expected it to be stolen; but the honorable pool staff had left it at lost property, for which I am truly grateful. Thank you Novotel Porto Gaia TRIPADVISOR.COM USER 

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