Novotel Sydney Darling Harbour

100 Murray Street | Sydney, NSW 2009  [SEE MAP]Sydney, NSW  [SEE ADDRESS]
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Courtesy of Novotel Sydney Darling Harbour

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Guest Reviews

Tripadvisor Traveler Rating 5

Quarantine stay

Sep 16th, 2020

We stayed here during our two week mandatory hotel quarantine. Throughout the stay the staff and hotel were fantastic. The room was comfortable and spacious with lovely views of Darling Harbour and the bed was great. The hotel is also well located for accessing the various attractions on the harbour. We were also impressed with how quick the WiFi was. Food was cooked on site in their own restaurent and we were surprised to find that every meal was delicious. The staff are a areal credit to the hotel. Of course, contact with staff was kept to a minimum but on check in/out and whenever we telephoned reception nothing was too much trouble and they were always polite and friendly. Anything we requested was promptly brought to our room. It felt like the hotel and staff really went above and beyond to make our stay as comfortable and as enjoyable as it could possibly be given the circumstances. If I were to stay in the area again I would feel confident in choosing Novotel Darling Harbour for a great stay. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Quarantine

Sep 14th, 2020

My friend has just come back from overseas after getting a permit to visit her seriously ill, elderly mother only to be told by the doctors whilst she was there that her father has bone cancer throughout and which has spread into the lymph glands. She was devastated to discover this and then to find that she couldn’t extend her stay as all the flights are booked until end of November. She has children here in Aus. She has come back and is in quarantine at the Novotel Murray at $65 p/n and her first meal was brought to her room which looked inedible!! The mandarin was visibly mouldy and the chicken looked like it had been cooked several times. These people in quarantine all have a story and even if they’ve not been dealing with sad or tragic circumstances they’ve just flown for hours and are exhausted! For God’s sake, give them sustenance that actually contains nutrition! I am appalled at the treatment of our fellow citizens. Disgusting!!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Wonderful staff and amazing service!

Sep 14th, 2020

I had my mandatory hotel quarantine at Novotel and the staff went above and beyond to look after us. They were incredibly friendly, attentive and helpful and helped make the 14 days as comfortable as possible. They prepared our meals in their own restaurant (not the catering service), had happy hours and even a virtual zoom wine tasting. Room had a lovely harbour view as well! After seeing how well they have treated us (even in quarantine), I would highly recommend staying here! A huge thank you to everyone there :) TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Hotel Quarantine experience

Sep 12th, 2020

I was put into this hotel for quarantine, although being stuck inside for two weeks sucked, the staff did everything they could to make the stay as nice as could be, always willing to help you and ensure that you are looked after. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

In quarantine

Sep 2nd, 2020

We arrived back in Australia after three years living overseas and of course had to quarantine in Sydney for 14 days. We consider ourselves very lucky to have drawn the Novotel Darling Harbour straw! From the moment we arrived, all staff from the Manager down have been fantastic. Cheerful, understanding, attentive and responsive. The food has been fantastic (albeit delivered in disposable packages in accordance with NSW Govt direction). Coffee, wine and other room-service food and snacks can be ordered at any time (at a minimal cost). Free wifi and in our case, a lovely view of Darling Harbour and the CBD. No one wants to be in quarantine but the Novotel team has gone above and beyond to make it as 'pleasant' as possible. When we come back to Sydney in the post-Covid 19 environment, we will make a point of staying here as part of our heartfelt 'thank you'. Additionally, a big thank you to the police officers who manned the check-in desks and the Army guys (they were all guys) who helped with our bags on arrival (it was well after midnight). TRIPADVISOR.COM USER 

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