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at the Novotel Warszawa Centrum
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May 8th, 2020
This hotel is a mile from Old Town but walking distance to the central train station. It is a massive commercial hotel but has a great breakfast and nice rooms. I have stayed here twice and found it comfortable. It is an easy option and I would return if I were to be in Warsaw for business. TRIPADVISOR.COM USER
Poor Novotel experience
May 4th, 2020
Giving 2 stars is still quite generous for this hotel. I stayed there only one night (as I left and stayed in Marriott instead). Staff was quite aggressive, when I arrived I waited for check in quite long and after I claimed that I don't want breakfast as my conference was starting early and breakfast was provided there. Staff still charged me for this breakfast. I am accor/ALL member for some time, so I also asked for room with view, what was not met. Not talking about long waiting time for elevator, I tried to enjoy evening at least, what was ruined with rude call from reception saying that they will send some packed breakfast for me. So I said for 7th time that I do not want their breakfast. Paper thin walls kept me awake whole night, so I packed in the morning and left to Marriott. Two stars for nice room and location. Travelled in February 2019. TRIPADVISOR.COM USER
For the Novotel Warszawa Centrum the Coronavirus pandemic does not exist!
Apr 8th, 2020
Despite my almost 1,000 contributions to Tripadvisor, and the inevitable bad reviews that I sometimes (seldom) had to give, writing a new, bad one always hurts. I cannot help, though, underlining and letting other possible customers know the awful experience that I had with the Novotel Warszawa Centrum hotel. In mid February I planned to visit Warsaw after a month and booked 9 nights at the hotel 12-21/3. Coronavirus epidemic was not tragically affecting yet this part of the world. I also booked a train ticket to reach Venice airport and a plane to go to Warsaw. All these fares were bought with restricted, nonrefundable rates. The virus situation worsened and my flight was cancelled, I rebooked one day earlier and therefore made a reservation for a further night at the hotel for a total of ten nights 11-21/3. Meanwhile, due to an increasing alarm, italian law forced everybody to stay home and not to move freely within the country (therefore in my case I could not reach Venice any longer). Apart that, the situation precipitated, LOT cancelled all flights and finally Poland closed its borders. I understood that my planned vacation was not to be and eventually cancelled the train ticket and plane reservation. Despite their nonrefundable rates, both italian Trenitalia train company and LOT airlines provided a special ‘Coronavirus worldwide emergency’ refund policy, which I am grateful to. Once I spoke and wrote to the Novotel though what I met was a thick wall of obtuse refusal of collaboration. I was coldly reminded that what I bought was a non-refundable rate and that I should deal with it, regardless of the hell that was happening in the world. I begged the hotel to consider the physical impossibility for me to reach Warsaw for the above-mentioned reasons and to reconsider their policy. There was nothing to do. I also asked if they could provide me with a sort of bonus to be used as a credit for possible, future reservation. All this refusal seemed even more illogical due to a newsletter received in the meantime by Accor, the owner of Novotel, where it was smartly stated that even non-refundable rates could be given free change or refund. Reading the Novotel reviews in Tripadvisor I noticed that what I was experiencing was the case also with other customers. In the reply given, the hotel, in the person of Ms Teresa Pelc the “Guest experience Manager”, tried to convince such people to contact her directly by mail in order to solve the problem. Therefore I copied her email address and I wrote her, but I got no reply at all, I was simply ignored. Is this a behaviour of a 4 stars hotel? Is this a customer service delivered to a human being who could not travel for no reason in the world and not for his choice? Does a proper “Guest experience Manager” act this way? Is this the policy of a civilised people? It’s a pity to be left with this feeling by persons who live as nothing is happening in the whole world and that business, including non-reimbursement rules, is the same as usual. Shame on you! TRIPADVISOR.COM USER
Worst Novotel we've ever stayed it (and I spend average 60 nights/year in Accor hotels)
Mar 14th, 2020
Service starts with smile, Accor used to promote this quote. Not in this property. Unfriendly staff is first thing that comes to my mind. Unprofessional is next one. I am wondering how is it possible that I gave clear instruction to the hotel while booking ("no room close to the lifts"), then I repeated it when I CALLED those "professionals" week prior to our arrival and again while checking in online (I did it in Polish, so that they could understand...) and still we got a room...NEXT TO THE LIFTS. VERY LOUD ROOM, to be precise. What was even more "amusing", while checking out I heard it was my task to come down to the reception and inform them that we were not happy with the room. My advice to the GM of this hotel is: if you want that your guests (some of them ex-employees of Accor) would feel good and welcomed in your property, give your staff some training. THEY SUCK. Three messages to your hotel and still, it was ME who should have complained on arrival. Breakfast? AVOID. Overpriced, served by bored-to-death employees (which makes you feel really not welcomed). There are really nice restaurants and bars located close to the hotel. How simple and unprofessional are the employees in this Novotel, was confirmed by what they did after I had complained about the whole situation. As "make up and kiss" deal, they offer us extra courtesy points... THEY WERE NEVER ADDED TO MY GOLDEN CARD... Dear General Manger, really???? This is how 4star hotel staff work??? TRIPADVISOR.COM USER
Not impressed by the service
Mar 13th, 2020
Room 1417... Not impressed by the service: 1. Parcel received 4 days ago not given to me. I had to claim it the last day of stay and first they did not find. I show the parcel receipt, they mixed names... 2. I gave my company VAT ID at arrival and once checking out they claim they cannot do invoice of my room service at my company name.... what???? I always stayed at this hotel, but not anymore. I lost at least 45 minutes to solve problems. TRIPADVISOR.COM USER
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