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at the Novum Hotel Lichtburg Berlin am Kurfürstendamm
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Three nights here won't be re visiting
Dec 14th, 2019
Just about adequate for a sleep and the location was convenient for the metro into Berlin centre. The hotel was seriously in need of a good clean (especially the breakfast room off the lobby). No kettle in the room. The staff were pleasant and helpful. I would not stay here again. TRIPADVISOR.COM USER
Aug 25th, 2019
I was in this hotel fo 4 nights. Here is not so clean. I don’t like to be here once more, there was no air condition, no kettel but if you ask from front desk the will provide. But if you want to come in summer here is too hot and unbearable. You can find many hotels better than here by this price. The personnel are so polite and kind. I hope to see here better than now TRIPADVISOR.COM USER
Aug 21st, 2019
This hotel is a functional although rather bland and unremarkable, situated in a good West Berlin location near main through fair Kurfuerstendamm. The rooms are clean and fairly comfortable, although a shame the bottle of water left temptingly on the side board was not complementary! Breakfast is available for a surcharge, and is standard continental fare. Staff whilst slightly surly are generally helpful when asked. Some nice restaurants in the local area and good for U / S bahn and transportation links. Also close to bus stop for Tegal Airport. TRIPADVISOR.COM USER
Aug 20th, 2019
A ”OKAY” hotel, but I’ve seen much better Hostels. This hotel is very old and really need a renavation. It feels really worn down. Roomsize is okay but did not feel clean even thou they cleaned it. The bed was very uncomfortable, and I usually can sleep anywhere, but this was not that easy. Best thing is that the staff was very polite and serviceminded. Location was very good! TRIPADVISOR.COM USER
Aug 5th, 2019
My friend and I left the do not disturb sign on the door and upon returning, found the sign back inside the room and the room had been tidied by cleaning despite the sign saying otherwise. When we checked out the next day and complained about this, the worker at the desk didn’t seem to care, and when we emailed to complain, they have told us that the room wasn’t cleaned that day despite the fact it had been. Worst of all is the fact that I had over 100€ stolen from me when I left it in the room thinking no one would go in, but only noticed the day we left and we was already on the train to another country. Staff have tried to reassure us that the money was not taken by cleaning staff and are unwilling to offer a refund despite all the problems we had and have now stopped replying to emails. I have also since found other reviews from guests saying money and belongings have been stolen and they took have had no help from the hotel. Staff are unfriendly, unapproachable and clearly stealing from guests. TRIPADVISOR.COM USER
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