Nueva Vida de Ramiro

Carretera Tulum-Boca Paila Km 8.5 | Tulum, QROO  [SEE MAP]Tulum, QROO  [SEE ADDRESS]
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Courtesy of Nueva Vida de Ramiro

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Guest Reviews

Tripadvisor Traveler Rating 1

Refused to refund deposit

Mar 30th, 2020

I had to cancel my stay well within the 30 days cancellation period. Erick ( the Manager?) ignored my many requests for him to return my $435. Do not trust this hotel. There are several other reviews where customers have not received their deposit back. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

The ideal Tulum experience

Mar 26th, 2020

So wonderful!! Nueva Vida is the optimal balance of eco-friendly Tulum living and relaxed beach luxury. The location cannot be beat. The resort's sprawling grounds and long stretch of dedicated beach make for the more privacy than you will find at any other centrally-located resort. The staff are friendly, flexible, and go above and beyond to ensure comfort and safety. When we arrived after midnight, we were warmly welcomed by Francisco, one of the main guards who demonstrated superior dedication to ensuring the resort's security throughout each night. Luisa and our other housekeepers were superb. Breakfasts were lovely, offering huevos rancheros, omelettes, fresh fruit and juices, and excellent coffee in a lovely outdoor patio under trees and dream-catchers. Addressing the negative remarks by other reviewers: There was no seaweed, and it is inappropriate that some reviewers knock stars for its unpredictable presence. Likewise, Bak's music was only noticeable on Thursday night and can easily be avoided by staying closer to the beach, or earplugs. Nighttime noise is not unique to Nueva Vida. Don't stay here if you are unable to enjoy the eco-friendly aspects involving water-preservation (lower pressure, chlorinated seawater) and judicious use of AC. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

my experience in march 2020

Mar 26th, 2020

What can I say? Yes, hell yeah what a great accommodation. Service: 5 star Location: 5 star View: 5 star I have booked a room with sea view. Yes, you will have SEA VIEW :-). price and quality ratio - GOOD TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Bak is ruining this hotel

Mar 24th, 2020

I had stayed at this lovely hotel three times prior. This time, the trip was very different. An extremely loud and disrespectful chain restaurant/night club opened across the street - Bak. This establishment was blasting music for three whole days, until 6:30am. For those entire days I could only sleep 3 hours a night. Even with fans, sunshine, booze and the ocean I could not sleep and neither could my Mother. Finally, I had enough at 5am and asked this establishment to turn it down. Of course they made excuses. I complained to the front desk and eventually they switched us rooms which helped but I must say I was disappointed by how hard I had to push for the management to do something for us. Like many, we come to Tulum to relax. As an already sleep deprived New Yorker I am not sensitive to sound but this was out of control. All the guests in the hotel were talking to each other about it. Had this hotel not switched us rooms we would have left immediately. I am unsure if I would stay here again because I feel the management needs to do more for this problem. I would not suggest small children be here because of this and at 5am I felt they should have a guard that was more prepared to assist with this large ongoing problem. It’s sad to see a pathetic chain hurt a family business like this. I am rooting for Nueva but they need to do something. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Beautiful Eco Hotel

Mar 24th, 2020

We had a wonderful experience at Nueva Vida. As many reviews mention each suite has its own personality, ours was called Espiritu Maya. This suite is beautiful (not modern in terms of decor, a little bit on the rustic side but still clean and comfortable ) We were travelling as a family 2 adults and a 5 year old and there was so much space and privacy. Espiritu Maya is steps from the beach and has the most amazing breeze, no AC necessary. The beach is gorgeous, plenty of beds with shade. We loved the pool, it is small but perfect for a little dip when the waves were too strong. We had no problems with wifi, it worked perfectly and fast for us. I was concerned about the breakfast but it must have improved because we were pleasantly surprised. It is located across the street. The staff were so kind and service was great. The delicious breakfast consisted of coffee, fresh fruit juice, a fruit plate topped with honey and granola, toast with fruit compote, and a choice of one entree - scrambled eggs/omelette/french toast/ and traditional mexican options like huevos rancheros. The location of this hotel is amazing, within walking distance to some of the best restaurants (favourites- casa violeta and casa jaguar) Overall we had a great stay and recommend choosing a suite close to the beach so that you don't hear street noise and instead get lulled to sleep by the sound of wind and waves : ) Thank you Nueva Vida for letting us enjoy your little piece of paradise, hope to return soon TRIPADVISOR.COM USER 

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