Nuvo Hotel Suites

827 12th Avenue SW | Calgary T2R 0J1  [SEE MAP]Calgary  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 2

Overpriced/need professional staff

Jul 7th, 2020

The location is perfect. And we had an upgrade room with balcony with small kitchen. The room was very dirty, you can't walk in the room whitout your chooses. The balcony, we couldn't enjoy because it was not clean at all, the chairs was disgusting. the front office person/owner told us to not steal the towels and sheets, what was inappropriate to say to a client. Noises from other rooms until late at night OVERPRICED FOR WHAT IT IS : HOSTEL or B&B and should have professional for front and housekeeping staff !!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Filthy, terrible customer service

Jun 29th, 2020

We booked this hotel since we wanted a kitchen suite. Upon arrival we discovered the suite was filthy and there was even a safety pin on the floor I accidentally stepped on. The floor was dirty, surfaces dusty, handles full of grime and tons of stains all over. We addressed with management. We asked for our room to be cleaned and they said they didn’t have a housekeeper so couldn’t. They offered another room and it was just about as dirty, so we refused it. We asked for a refund since they were both dirty. Given we’re in the middle of COVID pandemic we said it was unacceptable. They refused a full refund since we “touched everything” in the 20min we were in the room, so charged us one night’s stay. We expressed our frustration with that and they said we either take it or they would refuse any refund. So we took it and left. This was a completely horrible experience and I considered reporting them to Alberta Health Services. DO NOT BOOK HERE DESPITE SOME DECENT REVIEWS. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Nice amenities on a budget

Mar 15th, 2020

Downtown location, close to many restaurants, Safeway across the street, liquor store next door. Friendly service, continental brekkie included, clean euro sheik rooms with full kitchens, heated floors in the bathrooms, nice little balcony with chairs and table. No elevator, 4 stories high. Parking available. Great value for the money. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great service, Fantastic rooms, Complimentary breakfast

Feb 24th, 2020

We stayed at this hotel twice during our holiday in Alberta, at the start and at the end of our trip. For a total of 7 nights, we had a queen bed room which basically was an apartment. This was the best hotel for the price we got it for. Complimentary breakfast, late check out time, very clean rooms, excellent service from staff and central to Calgary city. It had a fully stocked kitchen in regards to utensils, microwave, fridge and cooker/oven. It is opposite a Safeway grocery store, and a short walk to fast food outlets, the light rail system and cafes. The only downside to this hotel is the fact that it isn't wheelchair accessible, it has no ramps or lifts available for guests. We had to drag our 20+kg luggages up 4 flights of stairs. Other then that, I would recommend this hotel to anyone and will be returning here. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fantastic!

Jan 12th, 2020

Great location, not far from airport. Clean, comfortable space, very roomy with well equipped kitchen. Generous breakfast buffet. Lovely styling with the comforts of home. Friendly staff. Lots of restaurants and pubs nearby. Highly recommended! TRIPADVISOR.COM USER 

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