Occidental Punta Cana

Avenida España, S/N. Playa El Cortesito 23301 La Altagracia | Punta Cana, La Altagracia 23000  [SEE MAP]Punta Cana, La Altagracia  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Great Time!

Mar 2nd, 2021

We had a family trip to dreams home Beach punta Cana at the end of February. We had a great time. The staff is super friendly, extremely courteous and helpful. I have the time we were they were only at 11% capacity. Rooms are clean and anything you needed, they got for you. The only complaints that I would have, and their minor, is that the TV kept going out they were having issues with the cable. And also there are no hot tubs. Even the people on the beach trying to sell things were extremely nice. I would highly recommend this place and I’m definitely going back TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

!¡Honeymoon!

Mar 1st, 2021

It is my first time visiting the Dominican Republic, and I decided to travel there for my honeymoon. It was an incredible experience and my husband fell in love with the hotel and the staff as much as I did. They are very friendly and helpful, cleanliness is impeccable, and COVID protocols are very safe. The truth is that our honeymoon was not wasted and they made us feel at home. Special thanks to Francisco Rodríguez for the wonderful stay and for his excellent service and follow-up during the time we were there. We can't wait to go back for our anniversary . TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

¡Best staff and experience ever!

Feb 26th, 2021

My husband and I have visited the Dominican Republic 3 times, but this is the first time we have stayed at Dreams Palm Beach. The hotel is beautiful and the beach is wonderful. We had a lovers' dinner on Valentine's Day and it was a memorable experience. The staff is very helpful and attentive. Mr. Francisco RodrigueZ made our stay an unforgettable experience, thank you for your incredible attention. We will definitely go back . TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Servers

Feb 26th, 2021

Clemente and Yogina were EXTREMELY nice, helpful and were very inviting! They remember your drinks and names right away. They treat you like family and do everything they can to make it a welcoming experience, definitely some of the nicest people we've met! Would certainly come back just for them! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Not what I expected from Dreams

Feb 24th, 2021

Stayed at the hotel for a week over New Years. While the gardens were well manicured,,and facilities cleaned i was very disappointed in our accommodations. I paid for a proffered package which in any other Dream facility comes with a bunch of perks such as 24 hour concierge, separate pool, bar, upgraded liker, cabanas etc, none were available or were closed. In addition, our room had no tub, just a tiny shower, which had no water pressure of hot water ( this was somewhat remediated once brought up to the managers attention), and toilet was leaking. Food was a hit or miss, one day Mexican cuisine was out of this world, next, you'd have a better luck with frozen food from a local super market. I felt swindled by the hotel for offering and advertising proffered packages, where in fact this service was not offered. I discussed this with the manager, and while she was very pleasant, refund was not offered, just asked to give them another chance and return for an upgrade to the honeymoon suite. I know the manager worked really hard, as I saw it first hand to ensure the hotel was a great experience, but overall, paid top $ in COVID time and did not get the moneys worth. TRIPADVISOR.COM USER 

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