Ocean Breeze By The Sea

11004 Front Beach Road | Panama City Beach, FL 32407-3526  [SEE MAP]Panama City Beach, FL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Unfair policies

Aug 18th, 2019

I just got out of the military and moved back to the US and stayed at this place for one night because I have family in the area. The next morning my family said they couldn’t come get me yet due to work, so I went downstairs at 10 am which is checkout time and paid for another night. As I was walking back up to my room, my family member called to say they got off work and could come get me and I could stay with them for the night, so I walked back down, excited within 2 minutes and said I no longer needed to stay and would like my money back for the room I wouldn’t be staying in. The person who I had just paid said they couldn’t give me my money back and would have to message a supervisor to ask about it. I waited for hours and asked if they could call because my family member needed to come get me and was waiting for me. They said they’d have to keep waiting for a message from a supervisor. First of all, that’s ridiculous, what if there was an emergency? You can only message a supervisor? I just wasn’t a priority. So I eventually left and left my phone number for them to call once they got a message back. I never got a call, so I call back around 4 and the person said they were too busy and they’d call back. Never called back. I called again the next day and someone wrote my case down, had a manager call me back, and I was told it wasn’t possible to get my money back because the policy was no refunds. That’s the shadiest policy I’ve ever heard of and I can’t believe the lack of integrity of this place. I literally handed my money, asked for it back within 90 seconds, and it was right at checkout time so they had plenty of time to get someone new in. Now I’m out another $100 and they probably rented the room out for and extra $100. This really ruined my day and people/situations like this make it extra difficult for veterans leaving the service. There’s no plan put in place for us to have somewhere to stay when we get out, so we are at the mercy of hotels/friends/family until we re-immerse ourselves back in so when we get screwed over like this, it’s very disheartening. Really appreciate taking my money for no reason. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Keep your expectations reasonable

Jun 29th, 2019

This is an older beach area property. There were a lot of contractors who were staying there long term after the hurricane for the clean up. The breakfast is minimal, but ok. The property is old and well worn, but the room was serviceable and ok based on beach standards. The elevator was slow, as was the check in. We were fortunate and found parking. With all the contractor trucks parking was very tight. For a one night stay the price was right. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Our stay

Jun 27th, 2019

This place is a dump carpet was filthy liens not supplied for the next day breakfast was very little to choose from dirty outside filters in AC units were discussing. We will never go back that picture of the hotel is not what it looks like. Very under staffed no hot water for 2 days and would not return your money or offer another place . TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not what I was expecting...

Jun 25th, 2019

I booked the Ocean Breeze online, and going by the pictures it looked like a nice place. We pull in for the first time and my jaw literally dropped. This was not anything like the pictures and it looked so run down! The parking lot is weird, in that there is a small opening for you to pull in and out due to the layout of parking spaces. Then the whole exterior of the building is just run down, with tiles coming off the roof and it’s in need of a good makeover overall. We met others in the parking lot who shared that this was nothing like what was online, and I definitely agreed. They must have put pictures up from one of their other properties. The girl who checked us in was very nice, and the lobby was in good shape, but the rest of the property was lacking. Once we got in our room it was basic, which was fine. The beds were nicely made and it looked clean enough. However there was rust in the bathtub, but other than that the room was fine. Some of our friends were also staying a few doors down and they found sandwich meat in their refrigerator, and it had started to smell so they had to take that to the dumpster. On the way to do that they smelled weed coming from close by, so that was comforting. The restaurant across the street that is the “hotel restaurant” is small and doesn’t have tables, it’s more of bar type seating so you can’t really have a good conversation if it’s a group of you. And the pool is right there too, next to the restaurant. It’s crazy to me how we are charged a resort fee when nothing is on the property itself, and you have to cross four lanes of traffic to get to the pool or restaurant. Once we went to bed it seemed like it got louder outside. I got hardly any sleep due to the people walking right outside all night, talking and being loud. There was one guy who thought blasting his rap music at 12:15 am was a good idea and did so for a while. Not sure if the front desk asked him to stop but it was definitely annoying. Also, if you stay at this property then be sure and wear socks while in the room. I didn’t for about 5 minutes and the bottoms of my feet were so dirty I had to wash them back off after I had just showered. I don’t believe we will be staying here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

This place was disgusting

Jun 21st, 2019

We booked this hotel for 1 night until our condo was ready on Saturday. The room and the property look nothing like what is portrayed on the website. The room did not appear to have been cleaned before our arrival. There was a “mystery substance” on the bathroom door and walls, both comforters on the beds were stained, and the room phone had a greasy substance on it. We complained to the front desk and they did refund our room amount and we were able to move to a much nicer hotel. I have never written a bad hotel review before, but I felt that people should be warned! TRIPADVISOR.COM USER 

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