Ocean Maya Royale All Inclusive

Carretera Federal Chetumal, km. 299 | Playa del Carmen, Maya Riviera & The Yucatan 77710  [SEE MAP]Playa del Carmen, Maya Riviera & The Yucatan  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Thanks for a great getaway!

Sep 24th, 2020

Just got back from a little staycation at this resort. Due to Covid they are having some incredible deals on pricing, so my expectations were low, but the whole stay was lovely and in general my expectations were exceeded on a daily basis. The grounds are spacious and well taken care of. There is a beach area with plenty of loungers, two large pools and well tended gardens. The resort was not too busy so it was easy to relax and be socially distant. The front desk gave us a great room with a wonderful view. Our room in Villa 29 was spotless and very comfortable with a large terrance and conveniently located close to the beach and pools. Went with a friend and we just wanted a little change of scenery and some pampering. The food was a bit of a mix in regard to quality but in general dinners were quite good with a nice variety and the staff truly wanted to make sure that we were happy. Employees that we encountered were so warm and accommodating. Often it is the charm and personality of the staff that make a resort successful and this was clearly the case at this property. A special thanks to Ana who kept our drinks full at the pool and in the lobby, Oli, the fabulous bartender who pours a great drink and always has a smile, and Oscar Luna from the entertainment department who made us laugh and kept us well entertained (loved the sax player too!). Muchas gracias! Nos vemos pronto! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fantastic holiday!

Jul 14th, 2020

I stayed in Ocean Maya in January for 2 weeks with my girlfriends. We loved everything from start to finish. The check-in was simple and quick and the staff were very welcoming. The food was delicious, with different varieties every day. We loved the Blue Moon and Yokoso restaurants, they were our favourites. The bartenders are great and they aren't shy with their measurements! The hotel was very clean and well maintained, we went on the Lagoon Tour with the animation team and it was stunning! Well worth the walk. We also loved the foam parties, they were great fun and everyone got involved. The games before were hilarious. We can't wait to come back when the hotel is open! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Terrible....no words just TERRIBLE

Jul 6th, 2020

I booked a jacantion for July 12 to July 22 2020 one week before my trip I called to confirm the reservation with a person no answer to the 24hr Hotel email no answer Finally i called Spain Barcelona the main office and was told the Hotel is CLOSED....how about a email or a phone call or a dove maybe what happens if I have not called and made the trip to a closed Hotel Tell me? Take it from me when a business is in trouble then you can see the true nature of the management. Beware before book there it's a scam. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fantastic Hotel

May 26th, 2020

We stayed here for 2 weeks in September. Absolutely loved it. Room was lovely- we had a sea view room. Cleaned thoroughly every day. We spent most of the time by the quiet pool. Was nice and clean, and had a waiter constantly walking round getting fresh drinks. We only used the main buffet restaurant for breakfast, but there was loads of choice, and amazing fresh juices. Loved the BBQ on the beach at lunchtime, and also the Mexican for lunch. All the speciality restaurants were gorgeous, and had no problems getting a table in any of them. The Japanese restaurant was great fun. Really loved Mikes Coffee bar. We used to get amazing sandwiches and cake before returning to our room after a day by the pool/ beach. Wonderfulchoice of meals in the sports bar at the end of the night. The wildlife wandering around, made such a lovely change. Would definately return here. LOVED IT. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great hotel mediocre staff

May 24th, 2020

Stayed here with my girlfriend for two weeks, the hotel was spotless and after reading the reviews of the smelly beach due to the seaweed we was a abit concerned, but whilst we stayed here the beach didn’t smell at all and was always kept pristine. Most of the staff were okay however it felt like most of the staff only cared and catered for you if you tipped them ( with the exception of the entertainment team who did a great job!). The food was average and became very repetitive but the sports bar was very good. Overall the hotel was very nice and well kept and I would recommend staying here if your abit older and looking for a quiet relaxing holiday. TRIPADVISOR.COM USER 

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