Ocean Spa Hotel All Inclusive

Blvd Kukulcan Km 3.5 | Cancun, QROO 77500  [SEE MAP]Cancun, QROO  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

terrible customer service

Jul 30th, 2020

dont waste your money, DONT WASTE YOUR MONEY we were supposed to go to this resort back in march, booked before learning what a scheme it is and how you have to listen to a time share presentation or PAY to not go, hundreds of dollars literally we were going to be charged $400 not to attend, but then covid happened boarders are literally shut down still, we are not even able to travel, nor do we feel safe in traveling and they refuse to give us our money back and are continuing to push us into re booking, while at this point i have no interest in visiting this resort now or ever do not go here do not go here spend the extra money to go to a better resort with better customer service as they say we are not able to get our money back because we won it and had no idea what we were getting into when we booked TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Don't waste your money

Mar 19th, 2020

You can find better place and better food else where. If you want to enjoy your vacation and have a great memory, don't stay at this hotel.This is the worst hotel we stayed at. Cuba is way better with accommodation, food and entertainment. Air con and fridge made so much noise that you won't be able to sleep unless you turn off the air con but with the heat, you won't sleep either. Just find another hotel please so you won't waste your money and come back with great memories. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great location

Mar 16th, 2020

Great location, family friendly. They have entertainment during the night. The food was good. I wish they have elevator on every building for easier access for luggages to go up and down. It was a great stay. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Hobie Cat tour with Uriel

Mar 14th, 2020

Uriel was very nice and accomodating. The tour was about ~45mins, it was relaxing and fun. He brought us to this sandbar with a jetski "shipwreck", different fishes were living there. He provided us with snorkeling googles aswell. The massive starfish he found and let us touch was also nice. Highly recommended. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Family with 5 and 3 y/o.

Mar 13th, 2020

Staff was excellent. Location is average. Hope it was closer to Coco Bongo or atleast had the free shuttle stop at Coco Bongo and Downtown. Food is mediocre. I like that we could hop on the shuttle and go to other hotels. TRIPADVISOR.COM USER 

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