Omaha Marriott

10220 Regency Cir | Omaha, NE 68114-3749  [SEE MAP]Omaha, NE  [SEE ADDRESS]

Courtesy of Omaha Marriott

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at the Omaha Marriott

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Guest Reviews

TripAdvisor Traveler Rating 2

one problem after another

Jul 22nd, 2019

There is one person at the Omaha Marriott who stood out as a top notch employee. His name was Chris Harris. He made this stay better than a 1 star rating. When we arrived at 2 PM for a 2 day stay, there were no rooms ready. (A relative had reserved a block of rooms for out of town guests to attend a wedding. They were aware we were coming). We had just driven for 7 hours. They basically told us they would have something at 3 PM and gave us 2 free drink vouchers. After 1/2 hour, my husband inquired if there was anything available. They offered us Room 100, at the end of a long hallway. We took it....big mistake. The room had a bad smell and then discovered the TV was not getting decent reception, so it would turn off by itself at any given moment. We found out that this has been an ongoing problem. Chris Harris apologized for all the inconvenience and helped us carry all the luggage to a decent room He also offered us some free breakfast vouchers. He exhibited great customer service skills. We found the wine prices and food to be extremely expensive at the bar. $15/glass for Joel Gott Sauvignon Blanc...Bartenders were very nice... At check out we paid our bill but told the front desk we were still taking our luggage to the car. They disabled our room keys, so security had to let us back into the room to get our things. I cannot recommend this hotel..especially Room 100. Waitstaff and Chris Harris were the high points of this stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nomad Convention

Jul 18th, 2019

Motel and accommodations were so nice and enjoyable. Mariah Dean in bar area was an especially nice, friendly and person! We enjoyed our trip and stay in Nebraska! There are so many interesting things to see as well and beautiful area to visit. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

“I’ll pass that along... 🤦🏼‍♂️”

Jul 17th, 2019

I stayed at this hotel last weekend. The website talks about Concierge Rooms, floors and the lounge. But, if you book a Concierge room, you need to be a high Marriott Rewards Tier to have lounge access. So, you are paying significantly more to have a floor that requires a keycard to access, but nothing more. They apologized and gave me access. Upon entering the lounge at 6 pm, dirty plates and glasses were everywhere, fruit bowls had old and rotting fruit and the beverage cooler appeared to be non-functional and 2 mini refrigerators were on the counter with very little inside. The next morning, again, dirty items still where the were the prior day, coffee machine was empty of beans and both refrigerators were empty. The frequent calls to the front desk were always answered with “I’ll pass that information along to the correct staff.” But nothing seemed to be done for hours. On a brighter note, the room was nice and was very cool in the hot outside temps. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very Nice!

Jul 13th, 2019

Upon entry to the hotel I was greeted with smiles. Checked in and found my room. I am Ambassador Level and stayed on the 6th floor. The hallway was quite warm. Going into my room the air needed adjusted to cool as well. Went down to the pantry and bought a few things. On my way back to my room I stopped into the concierge lounge and was greeted with a warm smile. Peggy served a tall glass of wine and found my happy place by the window. The room was nice and cozy but not stuffy. Peggy was very nice, engaging with conversations and making sure everyone had what they needed. Her positivity was quite contagious! Dessert was being served and the best warm cookies I've had in some time. The next time I'm in Omaha I will be staying here! Thank you Peggy- exceptional hospitality!! I WILL return!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing stay!

Jul 13th, 2019

Our stay here was amazing! The staff was so courteous, helpful, and polite! Janel was more than fantastic and made sure our stay was over the top enjoyable! It was a very clean and neat hotel in a great area! Becky in reservations made it super easy to book and was extremely accommodating and very nice! Will definitely be back again!!!! TRIPADVISOR.COM USER 

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