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at the Omaha Marriott Downtown at the Capitol District
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My first impression of the hotel and staff
Sep 24th, 2020
This was my first time to stay at this hotel. I was checked in by Sam Ashford. Sam provided exceptional customer service! His positive attitude and desire to make me feel right at home, was truly amazing. If and when I needed something or assistance, he never failed to make it happen. Mason McGrath also works the front counter checking people in. He too has such a great attitude and is an excellent worker. These two gentleman are the very best at what they do. Their desire to please their customers is absolutely second to none! Management should hire more like them. And reward these two gents for being great examples. This hotel is very beautiful. Very nice accommodations and it's in a great location downtown. Thanks much Sam (had more interaction with Sam) and Mason for making my 3 week stay here pleasant and memorable. Sincerely, Al Williams U.S. Air Force Veteran TRIPADVISOR.COM USER
Great stay in Omaha
Sep 22nd, 2020
First time in Omaha, the Marriott Dow town was fantastic. Very clean and safe, great rooms and location. Sam checked us in and was EXTREMELY helpful, informative and positive. We got a great nights rest, breakfast was excellent. Thanks Marriott!! TRIPADVISOR.COM USER
Sep 19th, 2020
They have the best service! So nice people.they are the best people working hard! Tricia and Blake are awesome!!! Seriously, you think Mariott and you think stale corporate. But these people transcend the coroprate BS. They sincerely care to give you the best experience you can have. TRIPADVISOR.COM USER
Excellent Customer Service
Sep 9th, 2020
I just wanted to commend the front desk representative at this location, whose first name is Mason. My husband and I were on a cross-country trip from upstate NY to Boulder, Colorado, and we were stopping in Omaha for the night with a reservation at the Capitol District/10th Street location. The service we received during check-in was outstanding, but the real compliment go towards how Mason handled us when he realized that we were checking in with dogs (this location is not pet friendly). We thought we had confirmed this, but apparently not. He did an excellent job explaining the hotel's hypo-allergenic reputation and the fact that there is no carpet in the hotel which makes the floors sensitive to pet damage. He immediately gave us two referrals and said he would cancel the reservation without penalty. As we were driving off, he ran out to the car to let us know that the reservation had been prepaid and he had credited everything back. He provided us with a printed receipt and emailed one, as well. Wow... what service. We stayed at two Ritz Carlton's before we arrived in Omaha (Cleveland and Chicago), and the experience at all three locations is a testament to why Marriott leads. Thank you to Mason and to the Marriott for valuing its customers. TRIPADVISOR.COM USER
Top Notch Service- Great Location!
Sep 9th, 2020
Stopped here for one night on our drive thru town. Great location! Walking distance to Old Market area. The staff was very friendly & helpful! Personal shuttle ride to dinner( Thanks Mason!). Rooms are updated and very clean & comfortable. Bathroom was nice too. Parking ramp accessible to hotel with fee. Our room overlooked the Capital courtyard - tables & restaurant/bars nearby. Definitely will stay here next time we are in town. TRIPADVISOR.COM USER
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