Omni Cancun Hotel & Villas

Blvd Kukulcan Km 16.5 Hotel Zone Cancun | Cancun 77500  [SEE MAP]Cancun  [SEE ADDRESS]
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Courtesy of Omni Cancun Hotel & Villas

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at the Omni Cancun Hotel & Villas

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Guest Reviews

TripAdvisor Traveler Rating 5

Great Break From Reality

Nov 19th, 2019

A friend and I booked a trip to the Omni to get away from the cold. We had an absolute blast! It was a great way to relax and refresh. Strongly recommend breakfast on the beach at the Pina Colada- all of the staff was great, and we especially enjoyed Adans warm welcome every morning. Lunch there was wonderful as well. Also recommend getting involved and participating in the nightly shows and planned activities! The whole activities team was hilarious, and they made sure we had a good time whether we volunteered or not. We really appreciated Andres, Manelo, and everyone else!! Wouldn’t have had half the fun without them. Overall, we do hope to come back! After walking down the beach and talking to other visitors, the Omni seems to really stand out among other resorts. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Home away from home!

Nov 19th, 2019

Excellent service. Amazing food. Beautiful views. By the end of our 6 day stay, we feel like we are saying goodbye to friends here. From our amazing waiter, Gerardo, who works poolside at the sushi bar and kept the drinks coming even while I was in the pool, to our elegant 5 star waiter, Miguel, who served us such amazing Italian food at De Vinci ristorante that I felt like I was at a top gourmet establishment, the Omni did not disappoint. We have found our home in Mexico and will return again. Shout out to Obi-Wan in the lobby bar for making the best Omni Paradise a girl could ask for! This is it. Your vacation destination! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

GRACIAS A MI NUEVA FAMILIA * PINA COLADA RESTAURANT VICTOR Y LOS MUCHO EXCELLENTE SENORS!!!!!!

Nov 18th, 2019

We are from Canada. I travelled ALONE with my two children. We stayed on the 16th floor overlooking the lagoon side of Cacun. It was a beautiful view with an incredible skyline. Quiet. The hotel is CLEAN, and BEAUTIFUL. The pools were nice and clean. The beach was combed every morning which I have not seen at other resorts. We literally were stepping onto fresh sand everyday. Absolutel beautiful, clean, garbage free beach. I liked that there were designated smoking areas so you didnt have to sit in the horrible stench of cigarettes and cigars. I liked that there was entertainment EVERY NIGHT. The day time entertainment/activity staff were wonderful, friendly and creative, humourus and were easy to understand. PINA COLADA Restaurant on the beach is unforgettable. Victor Zavala, Leonar Chan, Jose Cocom, Edurado, Tony, Gorge, you made me and my two small children feel SAFE, and more importantly - like family. The men that work in PINA COLADA are absolutely amazing, accommodating, funny, polite and PROFESSIONAL and very Classy. I felt as though I was in the presence of true gentlemen, that loved children, and were very patient. The food on the beach was delicious, fresh, and served in a very timely matter consdering how busy they always were, at any given time of the day - morning to nightfall. The hotel room itself was nice. Clean. The bathroom was fantastic, in regards to children. I was not worried about my kids slipping in the shower as the tiling was grated or something, but very safe, not slippery at all. The beds were comfortable, the balcony had a light to sit in at nighttime. The atmosphere of the entire resort was very welcoming and relaxing. The entire property was very well groomed and I liked that you didn't actually see people cleaning up all the time. I have been to resorts where the staff are constantly cleaning which is good - but an eyesore and somewhat demeaning for satff members. This resort was very well maintained. it had equal access for those with mobility issues ( ie wheel chair access, walking canes) - they have ramps all the way down tot the beach and around the resort so people are not confined to one area should they require alternative access options. Plenty of options for food whether it be Buffet, or A La Carte. In totality, the staff throughout the many roles on the resort wer very professional. Very kind, said good morning, afternoon, night every time we made eye contact, or even just in passing - which made for a very friendly place to be. I did not find that there was much of a language barrier, it was easy to communicate, ask questions and take the opportunity to learn things about the foods, coffees and different attributes that Mexico has. I think the highlight of the trip was the fact that this resort participates in Sea Turtle Conservation. We were lucky enough to witness some hatchings, and the very delicate handling of precious baby sea turtles by the beach staff and life guards. It was a very humbling experince and very exciting for my two small children - one is 3 the other a month shy of turning 2. Very cool for little people. There were also iguanas, and lizards, pelicans and other birds - it was nice to be exposed to the natural wildlife even if we had not seen turtles ( that was just a treat in itself) there were plenty of cool little creatures to show children. I also liked that the life guards we ACTIVE on the beach. They would actually whistle at people to get thier attention when appropriate. I have been to other resorts where the life gaurds do nothing more than sit up in thier stand - too far away to help anyone should the occasion arise. The lifeguards here would actually walk up and down the shores, stand close to the water and actively get people's attention when necessary. This is a great place for children, families, and especially single parent families too - as this resort does not charge extra as most resorts do for travelling alone as an adult. The fact that I did not have to pay for an absent adult is what actually made this trip affordable - so to all those single parent families out there, you CAN go away to all inclusive resorts - this place is safe, and affordable and will embrace you. This is the resort to go to. I had an incredible, enjoyable experience. I will be going back, time and time again. Thank you to all the staff and to those mentioned above who took the extra time to interact with my children and make us feel like extended family. MUCHO GRACIAS * Adrianne, Layla and Noah TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Staff are the best

Nov 18th, 2019

The staff are amazing the property is beautiful. A special thank you to the best waiters Gerardo and Auturo your polite and welcoming always smiling your the best! Your service is impeccable!! The hotel is spotless and pristine with a beautiful beach not a spot of seaweed as I read in past reviews. Thank you Omni staff for everything. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Mike and Shelia

Nov 18th, 2019

We had a wonderful time and have been recommending Omni Cancun to everyone. the staff were terrific and our time spent there was relaxing and perfect. thank you all very much. Special thanks to Gerrado, he made it great! TRIPADVISOR.COM USER 

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