Omni Charlotte Hotel

132 E Trade St | Charlotte, NC 28202-2131  [SEE MAP]Charlotte, NC  [SEE ADDRESS]
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Courtesy of Omni Charlotte Hotel

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Guest Reviews

TripAdvisor Traveler Rating 2

Spirit of Hope

Jan 20th, 2020

The windows are not sound proof. The MLK parade was going on and was as if it was right in our room. Also we were on the other side of the epicenter and yet you could still hear all the music. I requested that my bill be placed on the cc I used for the deposit but I did not have that cc on me at the time and so had to place the entire charge on another cc because the staff said that would not be possible. Even when I returned home and called the manager I was told by staff that the manager could not help me. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Not my first time here

Jan 18th, 2020

I love this hotel, have stayed here before. The staff are amazing, service exceeded expectations, most rooms have great views, are very comfortable and amenities are great! Great downtown location! I will definitely be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Horrible

Jan 17th, 2020

I chose this Hotel because it supposedly is dog friendly but I had to ask three times to get the amenities promised to me during the reservation process which included dog bowl and dog bed and it was like pulling teeth to get these people to do anything and nobody took responsibility for anything.... there are a lot of downtown hotels in Charlotte and I will never stay with these people again TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location

Jan 6th, 2020

The location is great and right downtown. There is a TON of construction near by, so be prepared for that chaos for traveling and noise. There is a charge for parking- $35 for valet parking with the hotel or $50 in a nearby parking lot. The valet service took forever, make sure to leave about 15 mins earlier than you would think just so valet can find your car and provide it for you. When you leave, regardless of how many times I turned down their assistance due to how my bags were strategically stacked, they took them from me resulting in my bags and items going everywhere. They were very rushed without there being a line of customers. The room itself was clean. You will need your room card to go anywhere on the elevator. The staff at the reception area was pleasant. The check in/out process was seem less. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great spot in Charlotte

Jan 6th, 2020

Not only is the location great, but so were the people working there. Thankful for the kindness and smiles as well as the directional assistance. Rooms clean, neat and quiet. I highly recommend for business or pleasure TRIPADVISOR.COM USER 

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