Omni Chicago Hotel

678 North Michigan Ave | Chicago, IL 60611-2883  [SEE MAP]Chicago, IL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Incredible Service!!

Aug 17th, 2019

From the doorman and bell hops to the front desk - everyone was extremely polite and helpful. The doorman helped me locate an open parking lot to park our car, which had a travel shell mounted on the top and prevented us from parking in the hotel garage. The front desk gave my kids little goodie bags and water on arrival which was very unexpected and excellent first impression. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best experience I’ve had

Aug 15th, 2019

I was beyond impressed with this hotel & their staff. They were so welcoming to my daughters & I from the minute I arrived to the minute we left. They were friendly & more than helpful on every occasion. I honestly haven’t experienced hospitality like this in quite some time. The American Girl package was quite a deal & my girls were treated as if they were special guests. They loved every minute of their stay here. I would highly recommend this hotel & will definitely be returning. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great place to stay

Aug 14th, 2019

This is my new favorite hotel in Chicago, and I have stayed in about a half dozen so far. The location is perfect for walking to just about anywhere in the downtown area. All the staff I interacted with were very friendly. The rooms were well kept and perfectly comfortable.The real highlight was the breakfast buffet. It was a bit pricey for what was included, and I was disappointed it didn't include french toast everyday because it was really good, but it was absolutely delicious. We looked forward to it every morning. A few minor quibbles I had that kept it from being a five star review: *The rooms are described as suites, but they are about the same size as any standard hotel room. That was perfectly comfortable for me and my boyfriend's needs, but squeezing more than two people in there would be uncomfortable *We were on the 17th floor and the street noise was loud enough to wake us up frequently in the night. But you are two blocks from Watertower, so that's somewhat to be expected. *The restaurant will probably seat you against large, east-facing windows for breakfast. This is a great view, but whoever faces the window will be somewhat blinded the whole time. These are very minor complaints. I would absolutely stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location & family trip!

Aug 13th, 2019

Family of 5 & we had a spacious room (two doubles with pullout) on the top floor!! Unfortunately, we had no view, but still had a great stay. Didn't know about Omni kids club- so we were surprised for the gift & milk & cookies. Beds were comfortable, fridge was helpful. Two TVs. All awesome. Fitness room was very nice, pool is indoor & quite small - my kids were still very happy with it & the hot tub. Staff was all friendly. I would highly recommend the Omni, especially if traveling with family. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good value for location and room size

Aug 11th, 2019

Our suite was large, living room, bedroom and small bathroom. Wish we had room above the 8th floor the view would have been better. Rooms were clean, beds were comfortable. Cleanliness in public areas could be be better. Hotel bar service was very good. Breakfast buffet was good. The biggest complaint was the elevator wait. Good location if you want to be in upper Michigan Ave. TRIPADVISOR.COM USER 

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