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at the Omni La Mansión del Rio
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Winter Getaway With Friends
Feb 28th, 2021
We stayed four nights here. Had a wonderful time. Staff were great, very friendly and courteous. Always quick to assist with any questions etc. Highly recommended. The hotel was located in an excellent location right on the river walk. TRIPADVISOR.COM USER
Will not be back
Feb 26th, 2021
All of the amenities were shut down including the pool and restaurant. The location was great but that was all it had going for it. The rooms were underwhelming to say the least and the shower smelled like mildew. The bottom floor was flooded (not their fault) but took away from the atmosphere. None of the hand sanitizers worked and some of the elevators were closed. For being one of the most expensive places to stay on the Riverwalk we expected a lot more. We’ve moved over to the Contessa and couldn’t be happier. Save your money...this hotel is absolutely not worth it. TRIPADVISOR.COM USER
Horrible Check In and Privacy Breach
Feb 1st, 2021
I’ve only stayed at this hotel twice, but this past weekend will be my last. I had such a horrible experience upon check in. I asked the receptionist if I had a riverwalk view and she said I can’t tell you anything about your room until you check in. The funny thing is that she was able to tell my friend that I was going to be a few doors down but couldn’t tell me anything about my own room that was in my name. They stated that my friend had a note to put my room close to hers. I called and spoke to the front desk manager Brian about my experience which he was aware of (mind you, not one time did a manager contact me during my stay which would have been the right thing to do with a guest that is upset). Brian made me feel like I shouldn’t have an issue and that it was not an issue that his front desk receptionist gave info to another guest about my room but wouldn’t give it to the person who’s name it was under. I specifically asked him, so you don’t think that this is an issue and he said no. I was appalled. I will be calling corporate. I normally stay at La Cantera Resort and that’s where I will continue to go when I’m in San Antonio. TRIPADVISOR.COM USER
Outstanding / 6-Stars !
Jan 18th, 2021
On a 8 Day Road Trip from Tampa to Texas and back the Omni La Mansion Riverwalk was our favorite, and we stayed at some amazing places in Austin too. San Antonio beats Austin here in this Road Trip showdown. Kind and considerate staff starting with Quincy in Valet a real Pro, and Tony and Victoria thank you at check-in. The private balcony suite with view of the mini waterfall below was Outstanding and we stayed for another night as a result. Omni La Mansion has a great story too with its history going back to the 1850’s and then as a college and famed place since the 1960’s. You’ll love the ease of access to the Riverwalk. Check out the historic and gigantic 200 plus years Twin Bald Cypress tree that stands south of the Commerce Street bridge near St. Mary’s known as the Sniper Tree a short walk away. No, you don’t need a river cruise to experience it. Also, Craft Drafts and wine/cigars a short walk before you get to the Sniper Tree Thank you Omni La Mansion TRIPADVISOR.COM USER
Dec 27th, 2020
My husband & I stayed here for 3 nights mid-December and loved every minute of it! We booked a king, riverfront with private balcony room and it was spectacular. Roomy, very clean, with an amazing view if the River walk. All the staff that we met were extremely gracious and helpful. We would definitely stay here again when we return back to San Antonio! TRIPADVISOR.COM USER
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