Omni Louisville Hotel

400 S 2nd St | Louisville, KY  [SEE MAP]Louisville, KY  [SEE ADDRESS]

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at the Omni Louisville Hotel

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Guest Reviews

TripAdvisor Traveler Rating 5

A beautiful hotel

Nov 9th, 2019

The staff there were awesome. They help me arrange my transportation needs as well as directing me to local eateries. I would definitely stay there again! The staff was also very patient since the hotel was booked for "March Madness". Even with all of that going on, the staff remained calm and very pleasant. Mahalo! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Omni is Great!

Nov 8th, 2019

Business trip. Such a beautiful and wonderful property. The friendliest and most professional staff. Love the market in the lobby. Great food. Location is excellent in a beautiful city. Would love to stay at another Omni property. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fabulous Hotel, Great Location & Fun City

Nov 7th, 2019

This hotel is over the top fabulous, lovely decor but most important very quiet rooms. The location is within walking distance to everything and a short uber ride from the airport. I would give it 10 stars if I could. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not as good as a decent chain

Nov 5th, 2019

Stayed at Omni for an event—rooms are average. Housekeeping not good-first day, they did not even attempt to make up room until after 3:45. They charge for everything, water, wi-fi-you get the idea. Tried to get room service on Saturday night-they would not even answer the phone. Library bar closed at around 11:00 pm even though there were customers waiting to be served. Would not recommend this place unless your group insists you stay there. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice hotel for a long weekend

Nov 5th, 2019

I stayed at the Omni as part of a group. For the most part, things were great. Check in was very smooth. We had a king room on an upper floor. Our room looked out over a parking lot but we could also see some of downtown Louisville. The room was large and the bed was comfortable. Our room was right across from the room with the ice machine and I was a bit concerned but did not notice any noise associated with it. The only real issues we had were with housekeeping. When I first got into the room, there was no shampoo or conditioner. Luckily a call to the front desk fixed this. Then on the 2nd day of our stay our room was never cleaned. We were out of the room from 10:00 - 4:00. The maid finally knocked on the door at 5:30 and wanted to clean the room. We told her never mind. On the 3rd day, the room was cleaned but again, not all of the amenities were restocked. This time we were missing soap and lotion. Luckily, these were just minor inconveniences. There are two separate restaurants on site - Bob’s a steak house and Neighborhood Services - more casual. On Sat morning, we went to Neighborhood Services for breakfast. Despite the restaurant knowing that there were two large groups staying at the hotel, they were very understaffed. Service was significantly slower than it had been on Fri morning. Food was great regardless. The hotel is also connected to a nice food hall / market that sold various prepared food, had a bar, coffee shop, pastry shop, etc., as well as some grocery items and gifts. There was also a liquor store attached. They had a nice selection, although it was overpriced. I guess you pay for the convenience. TRIPADVISOR.COM USER 

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