Omni Mandalay Hotel at Las Colinas

221 Las Colinas Blvd E | Irving, TX 75039-5504  [SEE MAP]Irving, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Needs updating; service seems to be on a slide downward.

Jun 14th, 2019

We have stayed here several times since it's a nice, semi-secluded getaway overlooking Lake Carolyn. I got a great rate on a suite with a nice view of downtown. The Saturday we arrived, it was storming and people stayed inside. The poor bartender was overwhelmed by a wedding group; he had no help. He had to take both food and drink orders. The bathroom had a non-functioning bidet with part of the plumbing removed, which seemed kind of creepy (not that we would have used it anyway, but if it doesn't work, remove it). The add-ons and service charges for room service and the pool seem to have increased quite a bit. An $18 breakfast ballooned to $44, $52 with tip and no alcohol. About $50 for w glasses of wine at the pool. I had made a spa appointment for my wife for Mother's Day. They called and I set up the service. I received two later calls, one wanting to set up a service (though it had already been done) and then another confirming an appointment and service I had not made. Seemed like whoever manages the bookings is unorganized. It's time for Omni to put some serious money into the hotel to update it; I'm sure it was state of the art and luxurious when first built and it has nice bones. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

run down hotel with the worst customer experience Ive ever had and im 60

Jun 11th, 2019

came in from Frisco 40 miles away just to see a room//they both suggested they were full when the valet clearly said they were not so no room to view suggested we call for an appointment to see a room//not necessary as need to water plants in lobby pool filthy and no where to eat 130//we love the omni and this is the worst dont try it ive stayed allover the world and the rudest front desk ever TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

4 star ratings may be overrated

Jun 10th, 2019

Well to start got there a little early and the room wasn't ready which is ok the front desk agent says about 30 - 40 min. An hour later still no room and all the other folks were just standing around and every time we comeback getting the same answer oh they are setting up the rooms now in the back office. 1hr and 30 mins later still no room for me and a couple other folks are still waiting as well, I ask the agent is my room ready he finds a room and says do you need a key for the mini bar I accepted just in case I wanted a drink. Well I get to the room and there's no Mini fridge, no mini bar , and no microwave all of which was listed as this is supposed to be in the room. I ask why would you give me a key to something that isn't there. he had no idea it wasn't. I asked for another room of course there wasn't anything available. I look in the whole room and theres no mini fridge either they bring one in and they dont plug it in right so all the food in there and water is still hot. I ask wheres the microwave he says do you need one, my response I thought it was supposed to be in the room already why would I need to request it if its supposed to be there. There were no accommodations attempted to be made to fix all these issues. Then to top off the night the elevator goes down and only way to get up was the stairs or the freight elevators which was packed with ppl waiting for them . again not one attempt for any accommodations a free drink any type of small thing to say we know we screwed up needless to say 4 star rating doesn't equate to better service or quality TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nice hotel nice location

Jun 9th, 2019

A really enjoyable larger older hotel with all of the charm, space and covered parking. We found the property to be well maintained and a nice alternate to the 4 seasons. The property is close to numerous retail locations and the major highways. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Hotel

Jun 4th, 2019

This hotel is very nice. The staff was friendly and checked on us from the time we arrived until we left. The location is great. 15 min from downtown Dallas. The property has a lake bordering the property. The pool was nice and perfect for laying out. I would recommend this property for couples, families and business travel. TRIPADVISOR.COM USER