Omni Mount Washington Resort

310 Mount Washington Hotel Rd | Bretton Woods, NH 03575-3098  [SEE MAP]Bretton Woods, NH  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Breathtaking views!

Nov 4th, 2020

This hotel has unmatchable views! Driving up the driveway to the hotel is like looking at a postcard. Every season brings different beautiful views and every single one is gorgeous! I live in southern NH and I can honestly say, if you are visiting NH, this is a must!! You wont be disappointed. There are also several activities and fun things to do around the resort. We absolutely love it here and we visit at least a couple times a year. Our favorites are winter for snow capped mountains and fall for the rainbow colors. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Grand Hotel Grand Time

Oct 27th, 2020

On a spur of a moment we arranged this getaway from Massachusetts. We booked two nights. Arrived later on Friday after a quick Burger and Brew in N. Conway. Covid-19 has curtailed valet service but the staff was there to greet us and helped us to the room. We applaud the commitment Omni has made to keep this historic landmark functioning. Don't expect glitz but do expect grand. A warm fire, cavernous lobby and spacious wrap around porches. We hiked, we swam; we sat. The breakfast was not as good as the local fare at the Littleton Diner but the evening meal was superb and made better by wonderful service. We witnessed some boorish behavior by fellow guests that did not appreciate compromises you make staying in structure built in 1902. If you want lobby waterfalls, chrome and marble go find a Hyatt. But if you want a warm fire, an attentive staff, gobs of history and plenty of outdoors we suggest this highly. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

What a disappointment

Oct 23rd, 2020

Traveling with friends who had always wanted to stay at this hotel so we decided to splurge and stay a night at the Mount Washington. Unfortunately it failed to live up to expectations. Although a beautiful grand hotel it was overbooked for the staff and dining availability. All the lobby seating was roped off and not available for seating. The restaurants were booked so no evening dining options were available. The hostess staff seemed stressed and got snippy when we tried to get a table. There was a wedding going on that had the downstairs bar booked for the evening. It was too cold to sit outside so we were back in our rooms by 7:00 watching tv and eating gift shop candy. I’m sure during normal times this is a fantastic resort. They are currently not prepared to handle the number of guests they are booking. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Meh! Mix Feelings..not sure if to blame COVID

Oct 22nd, 2020

The resort itself is beautiful, spacious and basically NH is beautiful. However, let me tell you about my mix feelings and low rating. It seems the hotel is clean, don’t seem to have a lot of employees for a huge hotel. Like other reviews reported, all the lobby waiting seating areas are restricted roped up, for me just didn’t make any sense. Check in was quick and efficient. I noticed people with masks and people without, like I said didn’t see any employees around the resort-so don’t think it was monitored properly. Rooms: I found it to be; spacious, high ceilings, clean- outdated but I took it as the theme of the resort. However, no fridge, no microwave. I’ve been to hotels in 3rd world countries that have all those amenities. But, not this hotel. Pillows were very soggy. But it wasn’t a big deal for (us). Restaurants/bars; So, just two open. A bar, with some simple appetizers to choose from (way expensive) such as almost $20 for a burger and $18 for my cosmo. The only restaurant downstairs functioning: it’s only by reservations- which they never seem to have one available- unless you booked one in the year 2019. The restaurant looked empty all the time. Weird! But, we ordered to “take out” upstairs to our room. Again, food was insane expensive and not meeting any high level of top chef culinary standards. Food was just basic awful. The hotel rate is way to high, for the type of hotel and Just offering about 10% only of their amenities, low customer service performance, just 1.5 dining open and pretty much everything else closed. This resort has so much potential and looking in the bright side, I imagine this is because of covid and within the regular times (not pandemic barriers) it does great. However, it just left a weird setting and taste as to my husband and I, not returning due to this single event experience. Just one more thing, the view of the mountains and scenery were amazingly beautiful that brings a sense of peace to your thoughts! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

A Disappointment That Isn't Covid's Fault...It's Omni's Fault!

Oct 21st, 2020

A definite disappointment this time around. We visited over the Columbus Day weekend, first visit since 2017. This hotel is slipping badly. Omni is still charging pre-Covid rates for post-Covid diminshed services. Some restaurants and bars are closed and housekeeping seems under-staffed and over-worked. We weren't serviced until 4 PM one day, late afternoons the rest. And Omni offers to donate a meal to the homeless if you suspend housekeeping for your stay. Say what? How generous of you! Omni still hasn't found it necessary to equip your $500+ room with a small micro-wave, refrigerator, or even a cheap coffee-maker. And they've suspended room service. How nice. But you can join the long line at the one open shop that sells morning coffee from 0700-1200. Or pay $50 for breakfast for two in the dining room. The main dining room still offers a relatively short entree list and is ridiculously over-priced. It's list of entrees features stout New England stalwarts including salmon, lamb, chops, prime rib, or chowder. What, no mutton? We were forced to go into Carroll and Littleton to get a reasonable steak. The hotel itself is also, frankly, dirty and just not being kept up. No excuse for that, Covid or not. Trash recepticles across the grounds, inside and out, were regularly overflowing, staff walking right by them, indifferent. Empty pizza boxes and apparent overflowing room trash languished in the hallways for hours. A housekeeping cart sat outside all night in the hallway one night on our floor. Our room phone didn't work either, not that it was missed. Omni also has retained the hated $35 "Resort Fee" so guests can have the privilege of subsidizing all its visitors walking throughout the hotel and using its facilities. The huge, open, common-seating areas and fireplace are all roped off as if in a museum, leaving narrow congested maze trails to navigate through, violating the intended social distancing norms even worse than if all had been left alone. Would have been far healthier to leave the common areas open to all and let guests and freeloaders manage their own social distancing. We love the area and it's sad to see Omni juicing the old hotel for every nickel but not investing in basic upkeep and room services. The stables are an absolute shambles not fit for horses. Oh, and an expansion project is underway so we were greeting every morning with almost non-stop back-up beepings from all the construction vehicles on the east end coming and going starting at 7 AM. I guess it's time for us to join the hordes of freeloaders descending upon the hotel to visit but staying in a nearby condo for 1/3 the price. So long, old gal... TRIPADVISOR.COM USER 

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