Omni Puerto Aventuras Beach Resort

Km 269.5 Carretera Chetumal-Puerto Juarez | Puerto Aventuras, Maya Riviera & The Yucatan 77750  [SEE MAP]Puerto Aventuras, Maya Riviera & The Yucatan  [SEE ADDRESS]

Courtesy of Omni Puerto Aventuras Beach Resort

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at the Omni Puerto Aventuras Beach Resort

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Guest Reviews

TripAdvisor Traveler Rating 5

Tropical paradise!

Aug 15th, 2019

We visited for a family wedding. I cannot say enough about the hotel, the staff, the amenities or the beach area. We can not wait to book another stay! I would like to mention two stall members whose efforts stood head and shoulders above the rest during by stay. First, Antonio, who was our daily server for breakfast. His friendly smile and prompt, efficient service set the tone for our entire day,! Second, Juan Carlos, who served us our cocktails and sushi daily while we were at the pool or the beach. Once again, he was professional , friendly and prompt! We will be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Going Downhill

Aug 5th, 2019

Been staying at this hotel for nearly 10 years. It has been one of the highlights of our yearly trip. However, we missed last year (2018) and what a difference from 2017. The hotel is badly in need of renovation. Chunks are missing out of multiple tiles throughout the lobby, halls, and rooms. Our jacuzzi didn't work, the water shut off in the middle of my shower (and frequently throughout our trip during the nights), the brackets for the door to the bathroom were loose (wasn't sure if it would hold or not), and our safe didn't work upon arrival (they couldn't get it to work either & had to replace it). Added to all this was the problem with the Sargassum seaweed on the beach. Out of 8 days there, only half were free enough to enjoy the water. Surely there is a better and quicker way to deal with this problem than with rakes, pitchforks, and black trash bags. Boats towing nets could move it to unused areas, and even modern equipment could dispose of this seaweed much quicker and more efficiently. The gentleman who cleaned our room (206) was outstanding!!! So sad to write such a negative review for what was a lovely place to stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

It could have been better...

Jul 27th, 2019

Just came from Omni Puerto Aventuras after a 2night stay. Nice setting. When we registered the lady barely looked at us. Customer service was lacking. The basic principle of a smile and “Happy to see you attitude” was not there. The room was big and comfortable. The Service at the Xenote (was good but somewhat slow). One server, Cruz, shined above the rest. You should have more like him. The beach, we understand that sargassum is a problem now but the hotel next door had a 6 person crew that cleaned their area immaculately. OMNI had a 2 person crew but the cleaning was not at all like the neighboring hotel but it should. Service at the beach was “missing in action”. The bartenders were under the palapa and no service was given to the people on the beach. Nothing compares the service at Omni Cancun which is TOP NOTCH. It could have been better but they need to improve in their customer service. Should bring their staff to Omni Cancun for some customer satisfaction training. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Disappointing experience

Jul 23rd, 2019

Not up to an Omni hotel standard at all, very unwelcoming feeling from the hotel staff, uncaring, never a smile. Food was quite disgusting, not up to good mexican food quality as in other hotels or restaurants, the "continental breakfast" is a scam to make sit for about 1hr to get you to order other than frozen pastries and coffee. The only thing they have in their favor is the nice public beach in front, you can access the beach for free. After visiting and staying at other hotels in the same area, I would never recommend this structure, as a guest and as a travel agent to my clients. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Idyllic place for a romantic or family holiday

Jul 9th, 2019

The hotel lives up to it's five star rating. I don't usually go back to the same place twice but in this case I'd love to visit again. The hotel is right on the shore of a very safe beach. Also a swimming pool which is also very close to the beach. I love the pool bar which was also on the beach. The rooms are immaculate, very modern and well maintained. The dive center attached to the hotel was very professional and also very friendly. Myself, my sons and friends all went diving with them and experienced several guides during our stay. All were very competent, safe and friendly. I own my own dive center so to please me is not easy. This dive center were awesome and I would recommend them to anybody who visits the area. The resort itself was also very quaint, with sea water compounds and a marina harboring boats, surrounded by shops, restaurant's and bars. Definitely worth a visit. We went for my son's wedding. They had a wedding planner at the hotel which did an amazing job. Everything went so smooth. Highly recommended. TRIPADVISOR.COM USER 

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