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at the Omni Rancho Las Palmas Resort & Spa
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Beautiful Property But...
Apr 10th, 2021
I love the location of this hotel and the fact that it is pet friendly. However, this hotel needs a room update desperately if it is going to charge the prices it does. Since it’s on a golf course, the grounds are well maintained and beautiful. The rooms are another story. They are so outdated, I stayed here 10 years ago and nothing has changed except that they are more run down. TRIPADVISOR.COM USER
Great time at Rancho Las Palmas
Apr 5th, 2021
My family really enjoyed our stay. We went to the splashtopia, it was so much fun there. It’s also dog friendly, and next time we’ll bring our dog. And the staff was nice, even gave us a late night golf cart tour. TRIPADVISOR.COM USER
Good but needs work
Mar 28th, 2021
I had high hopes for this resort, despite some sad reviews.... me and my best friend booked this trip over spring break with our kids. Upon check-in, we were greeted with a “hi” from a woman, and another in training...and they seemed irritated we were bothering them. This shocked me as I’ve been to 4 star resorts....and that’s never been the welcome I’ve received. No big deal, we continued checking in. The pool situation was not explained to us despite me asking questions on when we could go to pool. Come to find out we had morning pool times and that was it. if you want all day pool access you better be willing to shell out the money for a cabana (they don’t tell you that, but we figured it out.) after finishing check in, we were handed our keys and sent on our way. Immediately upon pulling up to the buildings I noticed dirty dishes in the flower bushes and I couldn’t figure out what that would be. I later saw that this is a practice all through the resort by housekeepers. I’m sure it’s someone’s job to come get them....but the dishes sat in front of our building 2 entire days. That’s just crazy to me! Have some pride! the rooms were just okay. They need updating and lots of work. We got upgraded for free to poolside, which was nice for the kids but if you have littles who will be easily kept up at night by music by the pool, this upgrade isn’t for you. Casey, our poolside server both days was a delight. He’s pleasant and kept it real with us. I always appreciate a genuine person who doesn’t come off fake to make a buck (recognizing this is their job, but he def took good care of us.) It was okay, I don’t leave here overly wowed but it was relaxing, and it was beautiful. The golf course is gorgeous and seems well kept...bluember was just okay. Certainly expect to pay resort prices however do know there is food within walking distance or a quick 3 min drive. We even DoorDashed one night (papa Dan’s was a nightmare highly don’t recommend) The kids had an amazing time and that’s all that matters. I wish for the money I spent, that just a few details could have been a bit better. Communication and welcoming upon checkin being number one, and the dishes situation throughout the resort the other.... I don’t know that I would come back or highly recommend to anyone for a longer trip. For a few days, it served its purpose and was really enjoyable and relaxing. TRIPADVISOR.COM USER
Average Stay, not a four star hotel
Mar 22nd, 2021
Almost every tile in the bathroom of 1424 was loose, not kidding floor is sinking. Stubbed toes multiple times. Shower head did not work properly. Toilet noise every flush. I stay at hotels 4 stars and above as I travel and this hotel missed the marks. Not one free bottle of water at arrival, $6 dollars each , no note pad to take notes with pen not present. One robe in room, should have two for couples. Pillow on beds had stains. Balcony furniture was broken. Bathroom bench was extremely dirty and was not cleaned. Mini fridge not cleaned. We found a beach ball in the bathroom cubby. Overall experience was disappointing especially at 377 a night. Positives : Breakfast service at blue ember was top notch. COVID Pool schedule was planned well. Friendly staff and grounds are very well kept. Plenty of parking. TRIPADVISOR.COM USER
Great staycation. A++ for the kids
Mar 18th, 2021
We’re local to Southern California and were looking for a quick getaway to the desert. It was our first time staying at the Omni and we were very impressed. We arrived early Sunday morning (before 10am) and were greeted by Don at the front desk. He was extremely friendly, explained the layout of the resort, and even offered to upgrade us so we could be closer to the pool. He was able to give us our wrist bands so the kids could start using the pool as soon as we got there. Great service Don! Throughout our stay the staff was very friendly, especially Hugo who drove us back and forth on the golf cart. My kids loved it. For dinner, we didn’t have a reservation and it was fully booked. Instead of the host turning us away, she suggested we sit by the fire and can still order the full menu. What a GREAT idea! Highly recommend this as the kids could run around and we could still have a peaceful dinner fireside. Omni is a beautiful property, with amenities for both adults and kids. We are looking forward to another stay. Mike & Stef TRIPADVISOR.COM USER
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