Omni San Antonio Hotel at the Colonnade

9821 Colonnade Blvd | San Antonio, TX 78230-2257  [SEE MAP]San Antonio, TX  [SEE ADDRESS]
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Courtesy of Omni San Antonio Hotel at the Colonnade

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Guest Reviews

TripAdvisor Traveler Rating 4

Would definitely stay again

Jun 21st, 2020

We stayed for two nights and would definitely stay there again. The room layout was a little funky, but it provided the space we needed and a comfy bed. The fridge was the only disappointment in the room. It was extremely small and didn't get very cold. The only major turn-off, visually, was that when we went to our room, there was a ton of food trash sitting outside our door and all thru the hallway as if they just didn't clean it up when cleaning the rooms. The pool, indoor and outdoor, areas were nice and clean, they had a very nice gym facility and a sauna. The hours sucked though...they closed the pools and gym at 8pm. They had a nice little coffee shop. They were offering breakfast, even though continental could happen thanks to Covid, but the prices were outrageous. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Returning Guest

Jun 11th, 2020

I've stayed at this property several times and have always had a pleasant experience. The front desk agents are friendly, fast and greet me as a Select Guest. For this trip, I booked two rooms and they were both clean, cold and comfortable. Some amenities were limited or not available, which is completely understandable due to COVID-19. The property is conveniently located with easy access to the main highways. There are plenty of bars and restaurants in the area, if you decided to venture out of the hotel. I would definitely recommend for a quick trip. The rate was reasonable with plenty of free parking. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Fitness Center closed

May 18th, 2020

More than two weeks ago, the governor of Texas announced that gyms throughout the state could reopen on 05/18/2020, provided some guidelines were followed. Unfortunately, this hotel did nothing to prepare for opening up their fitness center, nor do they offer an exercise alternative for their guests. I travel for work and it’s important for me to be able to stay physically fit, while I’m on the road, even more so now, given the devastating impact Covid-19 has on unhealthy individuals. I voiced my concerns to the manager and was told it’s a “corporate decision” to not open any of their fitness centers. It’s very easy to hide behind the excuse of “out of an abundance of caution”. It takes someone willing to search for creative solutions in this time of crisis, to find a way to accommodate all guests. Other major hotel chains have done so and their fitness centers have remained open, despite the shutdowns. Very disappointed Omni chooses to NOT do the same. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

COVID STOP

May 16th, 2020

My son and I traveled to pick up his daughter for a 10 week visit during COVID times. This hotel was very clean and the beds were comfortable. We made a same day booking through Expedia and arrived at about 8 pm. The staff was very helpful making local restaurant recommendations as restaurants had just recently opened after the COVID closures. The only knock was the room next to our was occupied by unsupervised children, as their adults had taken a separate room. The children were jumping, screaming, giggling, and laughing until after midnight. I had to knock on the door to try to quiet the kids down. Someone must have called the front desk to complain as the parents arrived at 12:30 am to finally quiet them down for good. Probably poor parenting decision to leave children unattended in a room without an adult other than hotels issue. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Work

Mar 18th, 2020

About 20 minutes away from the airport. Great location surrounded by a bunch of restaurants. Great room with view! Great king size bed and soft pillows gonna me you very comfortable. Complementary coffee and tea are provided in the room. Small refrigerator and safe box. Nice restroom and spacious countertops. Good size of gym is on ground floor. A small swimming pool is attached to the gym. Also a big outdoor swimming pool is on ground floor. TRIPADVISOR.COM USER 

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