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at the Omni San Diego Hotel
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Great Customer Service
Nov 25th, 2020
My wife and I booked a room here at Omni in San Diego last year and had a very good time. Our room was just right for the two of us to relax and enjoy some quality time. We decided to book again this year for my birthday. I called ahead to speak about some Covid19 concerns I had and McKenzie from the front desk team was very polite and knew so much about the Covid restrictions in place in her area. McKenzie was also great in letting me know about the fun and interesting places that were open for us to visit. Plus, she mentioned the restaurant in the hotel was still available for ordering to go. She set us up in a very nice room. Ruben N TRIPADVISOR.COM USER
Awesome Customer Service
Oct 24th, 2020
I want to shout out to the staff at Omni San Diego! Jamie and Miya were so helpful with setting up my room for my daughter's birthday! In COVID times, hotel service has changed....but Omni San Diego still delivers great hospitality! TRIPADVISOR.COM USER
It’s a nice place and well run, but there were few areas for improvement.
Aug 17th, 2020
Rooms are nice and staff is super friendly/helpful. The pool is also nice. Few things that could have made it better: 1. Room/restaurant service availability was confusing- it would have been helpful to understand what was open. I ordered breakfast one day and it came, the other day I was S.O.L. 2. Ice machines not working on my floor and not great on other floors. 3. No one showed up to clean room one day. TRIPADVISOR.COM USER
Omni Hotel San Diego, CA
Aug 9th, 2020
We stayed at the Omni Hotel from August 6-8, 2020 celebrating our wedding anniversary. What a surprise! To be greeted so warmly upon check-in by Miya and Mackenzie ( front end Mgr). They both were a wealth of information for us first timers in San Diego. They far exceeded our normal expectations while away. The Hotel itself was spotless and sanitized offering guests hand sanitizer upon entry and spacing decals adhered to the floor in the lobby and at the elevators for social distancing. Masks are mandatory requirements in San Diego. Our room was perfect with a gorgeous view of the harbor, ships and bridge going over to Coronado Island. Our bed was so comfortable and the pillows too ( all white linens). A modern King size room with fabric chair w/ ottoman l large TV entertainment table with bar refrigerator and drawers underneath. Keurig coffee maker in room with coffees and teas, a large desk area with chair, Safe, Iron and Ironing board, wood hangers in closet. Blow dryer in bathroom. The Hotel is conveniently situated one block from the Gaslamp Quarter was has a multitude of restaurants galore, ice cream shops and gift shops. Petco Stadium (Padres) just next door and Hard Rock Hotel. This is a very Pet friendly town for hotels and eateries. The weather year-round in the mid 70's, warm in the daytime and cooling down in the evening. Maybe a light sweater or jacket if need be. Trolly, buses and trains at our doorstep to go anywhere in San Diego. We needed help in finding eateries in town that were walkable or a short car ride from our hotel and Miya made fabulous suggestions and gave us a typed list of restaurants the hotel provides for Breakfast, lunch and dinner. We couldn't go wrong! We couldn't be happier with her smile, kindness and concern that we had a great time in and out of the hotel. When we entered our room there was a personalized Happy Anniversary card to us on the desk with snacks and water bottles. So sweet and thoughtful! Mackenzie was at our beckon call with whatever questions we had, which were many, and giving us directions for places we wanted to get to and find. She has a wonderful personality and very sweet and helpful, what a God send. I know where we will be going back to on our next trip back to San Diego, and that is the Omni Hotel on L Street. I hope the Omni Hotel knows how lucky they are,and how valuable Mackenzie and Miya are to their company because the hired the Best of the Best! Fantastic, Amazing and Superior customer service. Thank you ladies for making our trip wonderful. We made great memories and left our hearts in San Diego! Noreen and Jesse Perez TRIPADVISOR.COM USER
Amazing customer service and hotel!
Jul 26th, 2020
My stay was amazing! The customer service was awesome! The rooms are super clean, beautiful view! Outstanding front desk willing to help you anytime! The pool area is very nice! I loved everything I am definitely coming back! TRIPADVISOR.COM USER
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