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at the Omni Scottsdale Resort & Spa at Montelucia
Aug 12th, 2019
I know that the Montelucia is a fabulous hotel. We come here many times. I know that it is potentially a lot better than it was for our recent stay. First off there were several issues with our initial reservations. First the front desk booked my wife and I for a no-show. I don't know how they assumed we were checking in a month and half early, when all the Rugo's were originally booked for August 10th, and we initially requested to be right by each other. Then we had asked for a correction, they told us we couldn't get our fee-free specials because, we were no-shows, even though it was the fault of the hotel to begin with. It took several runarounds to get that straightened out, calls that were promised to be returned, and not returned as originally promised. During our use of the amenities the fitness room was locked, and there were 3 of us waiting for 15 minutes for someone to get it open. As for the Oasis pool area, Saturday the 10th, There was one waitress, I can't remember her name, she was taking about 45 minutes per drink/food order. On the other hand, Amber (a different waitress) did an outstanding job for us. Sunday the 11th, Nick our waiter set the bar even higher. He was very attentive, always on the ball, knew how to talk to people. Very polite, and well-mannered. I ordered the chicken fingers, thought the food was pretty bad. Not what you would expect for a hotel like this. Tasted like it came from fried, to frozen, to fryer, to serving plate. Chick-fil-A should not be competition when you are paying nine-dollars for your meal. Just my opinion. Overall I thought the experience was pretty good. I really wish I remembered the African American man that was working the front desk, he was kind, professional, and handled our business very well with our gift card situation. Thank you, whoever you are. Overall, we truly enjoyed our stay, we will be back, and we will tell others about the hotel. I know people have their "off days" when life happens. So I know, that the people of this hotel genuinely care about their guests. Also, I do appreciate that the requests for our room were all fulfilled. We had requested a pool view, a refrigerator, and be as closest to the pool without an upgrade. Thank you so much for fulfilling that for us. Until next time, Cheers! TRIPADVISOR.COM USER
My favorite place to stay in Scottsdale
Aug 12th, 2019
I keep coming back to Scottsdale specifically to stay at this hotel. It is such a lovely get away. The staff are amazing and make this place so relaxing and comfortable you don't even want to leave the property. The spa is one of the best and the restaurants are great. TRIPADVISOR.COM USER
Aug 8th, 2019
As soon as we arrived we were surprised with a complimentary bottle of champagne and a fruit and cheese tray. At our amazing anniversary dinner, the manager came out and wished us a happy anniversary. What a wonderful two days! We would do it all over again. Beautiful place, amazing food, great relaxation by the adult area pool! I highly recommend it!!! TRIPADVISOR.COM USER
What an Oasis!
Aug 6th, 2019
Stayed here for 4 days for work and I never wanted to leave! It was a true Oasis in the desert. My room was lovely, the on site shops and bars were very nice, the landscaping and pool areas were beautiful and spotless! The staff were all incredible including the grounds keepers who were very sweet to answer my questions about some of the fruit trees on the property. I can't wait to return! TRIPADVISOR.COM USER
Great overall experience but got cut during pedicure
Aug 4th, 2019
The facilities are well maintained, the reception at the spa and tour was well done. I had a manicure and pedicure which was exceptional but for the fact that the removal / exfoliation process was a bit too aggressive and actually cut my foot during the process. I know this was an accident. However, at a spa of this level I would expect the experience and training to have avoided this. My rating would have otherwise been a 4. TRIPADVISOR.COM USER
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