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Never Told Us They Are Currently Closed Yet Scheduled Our Wedding Night Room and Cancelled It
Aug 18th, 2020
NEVER EVER give this deceptive, disgusting excuse for a hotel with “outstanding service” a penny of your money or trust them with any special moments. My fiancé spent 20 mins on the phone with them in August 2020 scheduling our wedding night hotel reservation for November 2020. Not ONCE did they mention they are STILL currently closed. There was no indication online anywhere that they never reopened, or I would’ve never even considered them! My fiancé just today got a call from some random Nebraska call center that our wedding night reservation is cancelled. The hotel couldn’t even be bothered to reach out to us directly, and now apparently on their website it suddenly says they’re closed til Jan., as insane as that is. When my fiancé called them just to make sure this was correct, the lazy, rude excuse of a front desk person transferred him on a loop instead of to the manager that he asked for, so that he ended up right where he started with no answers or explanation whatsoever. This is the customer service you get for a hotel of this reputation?! Who lets you book a wedding night package never even letting on you’re still closed?? When you call for clarity, they just send you on an endless loop of ringing phones? Obviously they couldn’t care less about customer service or screwing anyone over. For their information I was planning on staying there for my wedding night for the last 10 years, but now I never, ever will. AVOID and DO NOT TRUST because you will be purposely deceived and then left hanging. We’ve had better customer service at gas stations. TRIPADVISOR.COM USER
Mar 11th, 2020
My girlfriends and I had a wonderful stay. The hotel staff was professional and friendly and the rooms are very comfortable and clean. The location is ideal for attending shows at Heinz Hall and within easy walking distance to a selection of great restaurants. TRIPADVISOR.COM USER
Mar 8th, 2020
Wonderful stay. I cannot day enough about the people that work there. While waiting in line someone cut in front of the line. We were not happy but the staff gave us a heartfelt apology. They were very professional. Just made us feel right at home. We would definitely stay there again. TRIPADVISOR.COM USER
Mar 5th, 2020
First time in Pittsburgh. I needed a hotel close to family member I was visiting. It was a perfect location 7minute walk . Near restaurants. Will definitely be back to spend more time at local events . TRIPADVISOR.COM USER
Wonderful Historic Property
Mar 1st, 2020
I live in the city and have always wanted to stay here and it didn't disappoint! Bed was extremely comfortable and the room was small but charming (as expected on a century old property). The staff was superb all around and I will definitely come back again when I need a day to myself!! TRIPADVISOR.COM USER
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