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at the Opulence Central London
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Xmas business stay
Dec 5th, 2019
Very poor stay at this hotel. Supposed to be 4*. Must have taken this of another hotels wall. Rooms cold. Not clean and the Bathrooms covered in mildew. Wallpaper coming off the walls. No lift. I was on the 3rd floor and needed a grappling hook and rope the stairs were so steep. Not recommend for those unable to climb stairs. Really disappointed given the amount charged. TRIPADVISOR.COM USER
Nov 8th, 2019
This hotel needs to be taken off Hotels.com list. Dirty and dated hotel , my nine year old daughter looked in a draw to find a hair dryer and found a condom wrapper and viagra. Disgusting. I would think twice before booking this hotel. TRIPADVISOR.COM USER
Noisy, dirty, uncomfortable
Oct 30th, 2019
I should have read the other reviews. I'll give 1 star as the location was good., The top criteria for a hotel is to ensure a restful nights sleep and to be clean. I think I got maybe 3 hours sleep in a noisy, dirty , uncomfortable room . The room was, to be blunt, filthy. The windows were black with dirt. The windows did not close , given the room was road facing (and a busy road) they should have been able to be closed to block the sound. They simply would not budge and I got very dirty trying to close them. I asked the receptionist (when I found one) to see if they could do anything about the window, but they never bothered to do anything. The bathroom was dirty. The toilet had been used and not flushed when we got there. The sink had a major crack in it . The grouting was tired and dirty and badly done with whole areas exposed with no filler along the bottom. The door was chipped and didn't close without a hard push. The shower was so small that I had to leave the screen door open, which obv made a puddle of water. Which was a benefit as it helped clean the floor !!. The bed was not level and I kept rolling to the side. The sheets were not fitted well and there was no mattress cover. My partner woke in the night she found she was lying on the bare mattress - yuck. All the light fittings and mirrors were thick with dust. Most of the plug fittings were not UK standard and the one I found after pulling the fridge out looked dangerous (the plug didn't fully engage). There was a massive gap under the room door that let loads of light in. I was exceptionally disappointed and at £113 a night was a rip off. Not comfortable, not clean, not value for money, almost non existent and disinterested staff. With so much competition and sites such as this - the Opulence really need to pull their finger out - else they will be out of business very soon. Perhaps that's not such a bad thing. Do not book this hotel. TRIPADVISOR.COM USER
Basic, Clean. Value for Money Hotel
Oct 18th, 2019
I booked for 3 nights and after reading reviews I spent a lot of time looking for another hotel but as I had already paid I thought I’d try it for one night and if it was as bad as I’d read I’d get a new hotel. However I’m not sure if the other teviewers stayed in the same hotel. For the money I was paying it was a lot better than I was expecting. Everywhere seemed clean, there was no obvious signs of disrepair . I was in a single room on the top floor which was the only draw back, the stairs are quite steep. The room itself is big enough and nicely decorated . The television was broken but once I reported it, a new TV was provided. I had no problem with noise from outside and it’s located in a very nice area of London just 5 mins from Baker Street . If you’re looking for a value for money hotel in central London then you can do a lot worse than giving this hotel a try. TRIPADVISOR.COM USER
Please beware. Dangerous and filthy
Oct 15th, 2019
I wish I could give this place O stars. This is honestly the dirtiest and most unsafe hotel I have ever seen. Where do I start: Peeling ripped dirty wallpaper Curtains and light fixtures caked in dust. Curtains hanging off rails. If you look at reviews 3 years ago the photos are exactly the same now Stained mattress, no mattress cover Dirty sticky floors (do not walk bare foot in the room) Grime covered shower head. Cubicle so small you try the whole time to stop any part of your body touching the wall. Plug hole fills with pungent water when emptying sink Windows that open a tiny amount and rooms smelling of smoke and old furniture. Rooms very hot No fire escape!! This is no exaggeration. I made a point of asking the young Thai girl on reception. She replied “no we don’t have one you go out front door. If fire you put head out of window and shout, someone will hear you” I told the girl the rooms were dirty she said “we have to pay £13 an hour for cleaner, it is expensive” Next door to my room there was comings and goings most of the night. I slept with my case and a chair in front of the door. There were business cards downstairs offering “spa treatments cash only” We tried to relocate but could not afford or find anywhere else to stay at 10pm at night. This hotel needs to be shut down and anyone who feels they can give it a go and it may not be as bad as the reviews say is very foolish. In all seriousness and dirt aside if there had been a fire downstairs or on the stairs I know I would not be writing this review today. If there was one positive we booked bed and breakfast and she informed us they don’t do breakfast. This was booked through work which I have fed back to get it off the list I cannot stress how awful this place is and I actually feel a bit traumatised after my sleepless worried night TRIPADVISOR.COM USER
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