Pacific Palms Resort

1 Industry Hills Pkwy | Los Angeles, CA 91744-5160  [SEE MAP]Los Angeles, CA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Terrible experience

Jul 18th, 2019

The good: Beautiful hotel premises and well kept garden and golf course. The bad: This hotel looks a bit haunted. It is hard to find staff, maybe they laid off workers they deemed extra to run a resort, but they still charge as if it is a fully staffed. The front gate where a the security guard would have bee located is closed which means that the property is not secure and anyone can walk or drive into the premises. When we arrived there was no valet/doorman, or bell hop to greet us and assist with luggage, and no luggage cart. There was one person at the reception desk. We had reserved two rooms, one of which was for our elderly parents with limited mobility (walker and cane) with handicap access request. The room which was provided did have rails and access in the bathroom, but the hotel itself is not ADA compliant as the hotel entrance has no handicap accessible automatic doors. Also, to ease their mobility on the premises, we asked for a wheelchair which was not provided despite two requests. The rooms are dated. The carpets in front of the guest room elevators have a foul smell and should be replaced. They seem to cater exclusively to Koreans who play golf with their kids running rampant through the premises all day and night. Our initial room (208) was next to room 206 which was being used as a childcare/babysitting facility. The kids were running around in the hallway and banging and trying to get into our room through the adjoining door which was locked. We could not sleep the first night because of this. We complained to the front reception that same night, but nothing was done and the kids continued. We were finally given a different room the next days (we had to wait till something became available) and finally switched rooms the next day. However, the room we were given was right on top of the banquet facility for an event which was even louder and more obnoxious drunk adults. Again, no sleep for the second night in a row. To get your room cleaned, you have to ask specifically for housekeeping, it does not seem as part of their routine. Towels have spots on them. They claim that there room comes with a fridge, but it is a mini bar where you are charged electronically. You can ask for a fridge but they will charge you $35 per DAY! Same with a microwave. Pet fee is $40 per day not a one-time registration fee. Also, while walking on the premises, at 8:45 PM, my sister and I were approached by a transient man claiming to have locked his key in him room asking us to use our room key to open the gated pool for him, which we declined, and told him to ask the reception to for a new key. It is obvious that this hotel does not care about the safety of its guests and anyone off the street can wander on into the premises because they have gotten rid of the security at the front gate. We were told that some cars had also been broken into, but fortunately we did not happen to us. I can go on an on about the lack of customer service, housekeeping, non-hospitality, etc. This resort has a lot of potential, but its is obvious that the management does not care about its guests and providing hospitality services. They need to hire and train staff and provided hospitality which is an art. Keep your money and stay at Motel 6, and you will get better service for a fraction of the price. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Travelers be warned, STAY AWAY from this place!

Jul 18th, 2019

I hated everything about this place. First of all there is no security at the gate and anyone can drive up and come on to the premises. Second, the establishment is non-compliant with federal disability law/ADA, and they don’t care. Third, the rooms are dirty and the sheets and towels are stained. Fourth, the staff is unprofessional, rude, unhelpful, and they simply don’t care. They make you feel unwelcome, and whatever request you make (clean towels, sheets, glasses and mugs), they make sure they go out of their way to ignore you and not fulfill it. They tell you everything they are NOT ABLE to do for you. We asked for fresh towels (towels were stained) and a robe, and nothing! On our first night, we were given a room next to a “daycare” center with some 10-12 kids (ages 3-10) running in and out of the room, slamming the door, running up and down the hallway, screaming and laughing, until well past midnight. We called the front desk to complain and Angela told us she would send someone up to ask them to keep it down. Of course nothing was done. The next day we asked for a room change and after two phone calls and a visit to the front desk they begrudgingly gave us a lower “value” room on the first floor next to the elevators. That night they had a bunch of drunk adults running up and down the hallway, screaming happy birthday banging on doors, yelling and singing “happy birthday”. My elderly parents were confined to the lobby area for 9+ hours awaiting for their room to be "cleaned". The hotel is not ADA compliant so we could not take my mom anywhere, since she’s unable to walk much without her walker. We wanted to make coffee in their coffee maker and found a moldy, old coffee filter in the machine, left over from the previous guest. I took the comforter off the bed because it had a distinct stench of urine, and a blue pill popped out and landed on the floor. The bathtub drain was clogged and the tub itself was moldy and dirty. The towels in the bathroom were stained with some greenish, yellow stuff (I don't even want to guess what it was). We took a walk out to check out the premises and the pool and some random guy walked off the street is trying to get into the pool area, claiming he's lost his room key and can't get in. This place is a joke, their staff is a joke, and they give you the same line every time you complain and ask for a manager: “we will share your concern with the manager and the board”. . See less TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great View for a premim price

Jul 12th, 2019

The hotel sets on top a hill and the drive up to the hotel felt luxurious. Once in the lobby, the place felt like a convensiopn hall not a resort. Once I started to discover the grounds of the hotel, I started to see why it is called a resort. Gorgeous view and lush grounds. I reserved a deluxe room on a weekday for &165 (not a bad price in comparison to their weekend rates). During my reservation, i asked for a higher up floor and when I arrived I was told that it would cost me $30 more per night. I think they call all their rooms “Deluxe” and deluxe doesn’t really mean much. If you want to get a room with a view in a higher up floor, expect to pay extra at the hotel. The view was wonderful, but not worth the extra $30 per night. I wish they had a way to know ahead of time what you get for your money. The restaurant was just OK with a boring hotel restaurant menu with a breakfast buffet that lacked creativity. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Venue and Staff

Jul 11th, 2019

Pacific Palms Resort staff and venue are literally the best! They made our event an amazing experience. Not only does it have the most beautiful views (the entire resort is spectacular), guest rooms, and restaurants. The staff there were so friendly, courteous, and professional. Everyone was so helpful and accommodating we could not believe it. The food we had for our event was amazing too. Everything we had for our buffet was off the charts good...everything! Having our event here was such a success, we could not be happier. We will definitely be using Pacific Palms Resort for future events. If you are considering, do it! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Ruined Father's Day weekend

Jun 18th, 2019

I would like to thank the Pacific Palms Resort for ruining my Father’s Day getaway for the weekend. My wife and I like to take a weekend off and chose this “resort” to spend Father’s Day in hopes of having a fun weekend. The hotel itself is nice, not as nice as the pictures as the hotel now seems to be a bit dated as are the rooms. Our biggest problem was when tried to have breakfast Sunday morning. We walked over to their Cima Restaurant and was told they were closed for regular breakfast because they were having a Father’s Day Brunch. I knew that coming in and did not want to have brunch as both my wife and I are not big eaters, but we did want to enjoy the view of the resort and have breakfast there. I had called before I made the reservation and asked specifically if they were having an open menu and was told they were. What I was not told is that they had Cima CLOSED for their regular breakfast and instead were putting the guest in a four-wall conference room to eat breakfast! ON A RESORT! I keep using the word resort because that last thing I expect in a RESORT with beautiful views is to sit down in a FOUR-WALLED room!!! Not sure what management thinks when they do dumb things like this. Their regular hours for breakfast are 7am-10am and their Father’s Day Brunch started at 11 am! Why couldn’t they set a small section for people that wanted to get up early and enjoy breakfast with a view? Not only would I not recommend this “resort” I will make sure anyone that I know won’t go and spend a day there! TRIPADVISOR.COM USER 

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