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at the Pala Casino Spa Resort
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Oct 10th, 2020
Pala is just a beautiful resort and hotel. We love staying there. The rooms are large and so nicely decorated. It's quiet and comfortable. We enjoy the casino too, and everything is always so clean and fresh there. TRIPADVISOR.COM USER
Not Covid Safe
Sep 27th, 2020
ll their COVID protocols on their site before attending so I was shocked at how little they were doing. Yes they take your temp but that's about it. Smoking is allowed and the place stinks awful. Since people are "smoking" they leave their masks down and no one tells them to put them on. I was also shocked that all the slots were open. This is the 4th casino I've been to since COVID and the only one that had no social distancing at machines. I was so angry we drove all the way there to find they don't follow their own safety protocols. Go to Pechanga instead, they do not allow smoking and enforce masks. TRIPADVISOR.COM USER
Bleached swimsuit from their hot tub
Sep 14th, 2020
I went to the Pala Casino Spa on Labor Day. We had a cabana and everything was great until I got in the hot tub. No one from my group joined-and I was in there about three minutes. We were leaving after a quick warm up from the hot tub-so I changed right after and discovered the water had bleached my swimsuit. Someone from their risk department came and took pictures and my statement and said they’d be in contact. No one contacted me, so I reached out on Friday. I was finally contacted today and told that their bleach levels were “1-2 points within the normal range.” Obviously there’s was an extensive amount of bleach in the hot tub compared to the pool, to do this level of damage to my suit in a matter of minutes. They would not reimburse me for this expensive swimsuit, which is disappointing. More than that I worry for anyone who swims in that toxic water. Avoid Pala Casino and Spa-it’s not worth your health. (See photos for before and after.) TRIPADVISOR.COM USER
What happened to their covid cleaning policies?
Sep 2nd, 2020
In the past 3 months I have stayed at this hotel many times. The first month or so, the hotel/casino was very strict about following their covid policies. Temperatures were taken, mask were required everywhere and at all times, every other slot machine was turned off for social distancing and there were employees cleaning non-stop. There was a lot of obvious care put into the reopening. In the last month I have seen people walk around with no mask, all machines are turned on so you have people sitting right next to you on both sides (no social distancing), minimal cleaning (I see messy/dirty areas every where), and the last night I stayed there I got horrible bug bites and ended up in urgent care. So, they no longer have enough employees to keep the casino floor clean or spray for bugs but, they have now placed extra employees at all the entrances to check every single person's bag to ensure that they do not bring in alcohol in order for their bars to make more money? I ended up sick because they wanted to make sure their bars made more money???? It's ridiculous how many employees I see just standing around at the entrance that can actually be doing better things. TRIPADVISOR.COM USER
Second hand smoke
Aug 26th, 2020
I like going to PalaCasino. It feels like a family there. I would hope that the casino will become smoke free. My health is at stake when I am around so much second hand smoke. I find myself wheezing when I leave. TRIPADVISOR.COM USER
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