Palace Hotel, A Luxury Collection Hotel, San Francisco

2 New Montgomery Street | San Francisco, CA 94105  [SEE MAP]San Francisco, CA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Wonderful stay!

Jun 30th, 2020

I have stayed in many hotels in San Francisco, and this was among the very best experiences. My fiancé joined me on a work trip, and we were blown away by the quality of service, the stunning property, and the incredible daily breakfast. We were upgraded to a beautiful suite that was perfect for us to have our own space and room to take work calls. The elite breakfast voucher was straightforward and easy to use, the servers were kind and attentive, and it was the best luxury breakfast buffet we have ever had. The location is perfect for work or exploring the city (and beyond). This might be my new favorite hotel in SF. Thank you for an exceptional experience! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great stay

May 3rd, 2020

I stayed the weekend before coronavirus shut down travel. Have stayed here number of times before. The most recent renovations have greatly improved hotel. Love the tall ceilings and early 1900’s feel combined with new and modern furniture and fixtures in rooms. The buffet breakfast in the elegant dining area is a special treat. Gym is fully equipped and not busy so everything is available. The location next to Montgomery St station is accessible to everything either via transit or walking. I have stayed many times at all the top SF hotels: Ritz, Four Seasons, St Regis, W and this is my favorite. I am a Marriott Ambassador Elite customer and felt that hotel made effort to recognize my status. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

It's great, but not perfect

Mar 17th, 2020

If I were to use 3 words to describe the staff at the Palace Hotel they would be patience, friendly and professional, The service was impeccable. The room was great, but definitely in need of renovations. Among those hotels in San Francisco, this is probably the oldest hotel that I've ever stayed at. Don't get me wrong, I love historic hotels, just the rooms are a bit outdated. That's all. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Room for improvement

Mar 16th, 2020

Emailed the hotel prior to check to inform them of my special requests, didn’t get a reply. Arrived at the hotel at 3:20, was told that room would be ready at 4 even though I requested early check in through the app and through email days ahead. We stayed around, checked in with staff again at 4, was told room was still not ready, waited another hour before we got into the room. Standard check in time was 4. Appreciated the fact that the hotel upgraded our room to a deluxe suite because of the special occasion and my platinum status. The suite was on a high floor, spacious, and had nice views, however, the bathroom was tiny, without a bathtub, and could barely fit 2 people. Service is extremely slow at this hotel, it was astonishing. There was no birthday card or special amenity in the room, I had to ask about it twice for it to be sent up. Requested amenities from housekeeping and they took more than half an hour to arrive. Asked for four bottles of water and two were sent up. There was no turn down service, even for suite categories. Breakfast included with platinum was continental only, but you could upgrade to the full buffet with an additional fee. After checking out, I realized that there was a points error and had to call Marriott to have them fix it. Chose the palace hotel because I love the Luxury Collection brand, however this property is a complete letdown. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Only one night- but wonderful room

Mar 16th, 2020

I only stayed here one night on a work trip, but was blown away by the quality of the finishes/amenities in the room. The mattress was superb. I would definitely return here on business in downtown SF. TRIPADVISOR.COM USER 

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