Palace Luzern

Haldenstrasse 10 | Lucerne 6006  [SEE MAP]Lucerne  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Beautiful hotel

May 13th, 2018

This is a beautiful hotel with amazing views right on Lake Lucerne. My room opened up with a small balcony right on the lake. It’s pretty expensive but if you’re looking for a nice view and a good location you can’t beat this TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Balcony on the lake

Apr 1st, 2018

Beautiful hotel on the lake. The room was spacious, clean, comfortable and quiet. Staff were responsive and friendly. We were a little concerned when escorted to our room and advised that the A/C only came on at a certain temperature, but relieved to hear they could adjust it if needed. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Tired old hotel, good location

Feb 22nd, 2018

We stayed at the Palace Hotel in Lucerne in Oct. of 2017 and were disappointed in our stay there. Our room had a nice view but our balcony adjoined others which made it unsafe to leave our windows open at night. We had to wait for over 1/2 hour for our luggage to arrive in our room because of a large group that was leaving as we arrived. The carpeting in our room was old and worn and the room felt dark and outdated. Our king bed was just two twins pushed together. We were told there was no self-parking nearby but we found a place close by that charged much less that the hotel. The location was good, within walking distance of the things we wanted to see but I would choose another hotel next time. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Location and awesome staff!

Jan 3rd, 2018

Stayed here for a few days during spring break. This was our first stop of four and wanted to stay in the heart fo the city. Its right on the boardwalk and walking distance to the city. Get a room with view and you will not be disappointed. Staff was very attentive and helpful. Its a little pricey the views are worth it. You can catch all boat tours from the hotel and plenty of shopping nearby. We the family which is more than enough room for a family of four. Breakfast is a typical european breakfast buffet and the service was great. We didn't eat dinner at the hotel, but we did have room service which was fine. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Needs improvement

Dec 26th, 2017

It was my return stay at the palace but this time with kids and not as a couple The staff is ok specially some in in room dining and the higher team has no control over rooms are nice but require renovation view are the best avail in Lucerne restaurants bar and cigar rooms are nice TRIPADVISOR.COM USER 

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