Palmer House, A Hilton Hotel

17 East Monroe Street Box 75845 | Chicago, IL 60603-5608  [SEE MAP]Chicago, IL  [SEE ADDRESS]

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Ample nearby shopping and easy access to public transportation
Outdated rooms with inconsistent housekeeping
If this hotel's title of "North America's longest continually operating hotel" means anything, it's that the Palmer House knows how to keep its guests coming back time and again. Welcoming Chicago visitors since 1873, this iconic downtown mainstay is a favorite among travelers who want to experience a bit of bygone glamour. The Gilded Age lobby – and lobby bar – is opulent, and guests say it exudes Old World charm. The guest rooms, on the other hand, are not as grand. Guests report the lodgings are a little small compared to other Chicago hotels, but they do come equipped with creature comforts like flat-screen TVs, high-speed Internet access (for a fee) and, of course, the Hilton brand's signature Serenity beds. The Palmer House also boasts a fitness center and an indoor pool (an especially popular feature among those who stayed here with kids). When it's time for a meal, you can find a hearty menu of American cuisine at the Lockwood Restaurant. If you're a Hilton Honors member, you can collect or cash in points by staying here.
Chicago, IL
Hotel Class
Property Type
Hotel, 1641 rooms
Primary View
City center
Opulent, Historic



  • 4.0Hotel Class
  • GOODCritic Rating


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Critic Reviews



To share the tales of the hotel’s opulent past and guide guests through its elegant ball rooms, painted ceiling, and endless gold statuary and adornments, the Palmer House actually offers insightful daily tours by its own historian.


The historic Palmer House Hilton was built as a gift by Potter Palmer for his bride Bertha in 1871, but the timing couldn't have been worse: Just thirteen days after opening, the Great Chicago Fire ravaged the city.



This classic property features an ornate, domed lobby with elegant gold-leaf trim and spacious common areas.

AAA/CAA Four Diamond Awards 2019

Guest Reviews

A hotel's guest rating is calculated using data provided under license by Tripadvisor. A total of 11050 have reviewed the Palmer House, A Hilton Hotel, giving it a rating of 4, on a scale of 1-5.

Tripadvisor Travel Rating: 

Tripadvisor Travel Rating: Tripadvisor Traveler Rating 4 based on 11050 reviews 4.0 (based on 11050 reviews)

Guest Rooms

While not as ornate as the grand lobby, guest rooms at the Palmer House pay homage to the hotel’s history with traditional furnishings and classic style. All rooms feature the Hilton Serenity beds with plush top mattresses and crisp linens, Thomas Roth bath products, alarm clocks with MP3 ports and flat-screen HD TVs.
  • $12.95 daily fee for Internet
  • Executive Level rooms and Lounge available

Standard room size200 square feet

  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Internet
  • Wireless internet
  • Free internet
  • Fee for internet usage
  • Guest rooms with patios and balconies
  • Adjoining rooms available

Location & Parking

The historic Palmer House is located in the Loop Financial District, a short walk or ride on the elevated train (the "L") to most of Chicago’s top attractions and entertainment venues. Both Grant Park and Millennium Park are less than half a mile east.
  • About a mile south of the shopping and dining on The Magnificent Mile
  • Two blocks west of the Art Institute of Chicago and four blocks south of the Chicago Theatre
  • Mulitple "L" train stops within a block of the hotel
  • Sits 18 miles southeast of O'Hare International Airport and 11 miles northeast of Midway International Airport
  • 24-hour valet parking ($79)
  • 24-hour self-parking ($45)
  • Airport shuttle
  • Car service

Within walking distance of:

  • Bus stop
  • Restaurants
  • Movie theater
  • Train station
  • Beach
  • Theater
  • Subway/metro stop
  • Grocery store
  • Shopping


The Palmer House, known as the original inventor of the brownie, has a long and storied culinary history that continues today with fine dining at Lockwood Restaurant — including a formal Afternoon Tea — and a selection of retro culinary favorites from the hotel's past at Potter’s Lounge.
  • Room service 6 a.m. to 11 p.m. weekdays (until midnight Friday and Saturday)
  • Interactive history tour and luncheon available
  • Starbucks in lobby

Number of restaurants2

Cuisine TypesAmerican, French

  • Fine dining
  • Casual dining
  • Quick service cafe/coffee shop/marketplace
  • Bar/lounge
  • Room service
  • 24-hour room service
  • free breakfast


The skylit pool at the Palmer House features a domed roof and a wall of windows making it light and bright, although the pool itself is a bit small for serious swimming and does not offer poolside service or a pool bar. Since AquaFit classes are held here, check with the Wellness Concierge for the schedule of open swimming.
  • Open 5:30 a.m. to 9 p.m
  • No lifeguard on duty
  • Children must be accompanied by an adult
  • Lap pool
  • Wading pool
  • Lazy river
  • Family pool
  • Infinity pool
  • Whirlpool/hot tub
  • Adults-only pool
  • Lifeguard on duty
  • Poolside service
  • Waterslide
  • Deck chairs or cabanas
  • Pool bar


Balance Spa at the Palmer House features 14 treatment rooms, hydrotherapy services, a full range of body and skin care treatments and a full service salon. Spa guests receive complimentary access to the hotel’s eighth floor fitness complex, including an indoor pool, whirlpool, steam rooms and locker rooms.
  • Hair and makeup services available
  • In-room massage available

Services offered:

  • Massage
  • Facial
  • Body Treatments (i.e. scrubs, wraps)
  • Salon services
  • Outdoor treatment area
  • Steam room
  • Sauna


The Palmer House offers cribs and high chairs as well as children's menus at the on-site restaurants. The hotel also screens kid-friendly movies every Friday at 6 p.m. at the indoor pool.
  • Parents can also purchase The Peacock Club Children's Package that welcomes kids to check in at a pint-sized desk and greets them with a bag filled with a coloring book, a travel journal, a child-sized robe and children's bath amenities.
  • Radio Flyer Red Wagons available for city excursions
  • Kids Club
  • Free Kids Club
  • Fee for Kids Club
  • Cribs
  • High Chairs


The Palmer House features a Wellness Concierge to help guests make the most of the extensive fitness facilities. The 10,000-square-foot Health Club spreads over three interconnected levels, which include a resistance training circuit, cardiovascular machines and free weights.
  • Wide variety of fitness classes including yoga, boxing, AquaFit and Pilates
  • Whirlpool and saunas
  • Personal trainers available
  • Weight equipment
  • Cardio equipment
  • Yoga mats
  • Free fitness classes
  • Premium fitness classes (with fee)


The Palmer House features many unique venues from the famed Empire Room to the intimate Lockwood Wine Room. With more than 130,000 square feet of meeting space, audiovisual capabilites and customized support, the Palmer House is popular with both large convention groups and small business meetings. The hotel also offers 11 hospitality suites and a private dining room as well as seven ballrooms, up to 77 breakout rooms and 16,909 square feet of exhibition space.
  • Self-service Connectivity Station with complimentary Apple and IBM computer and printer use as well as complimentary high speed Internet access
  • Largest space can accommodate up to 1,653 people

Number of meeting rooms77

  • Business center
  • Meeting rooms
  • Meeting and event planners available


The Palmer House welcomes pets weighing up to 75 pounds with a $50 nonrefundable deposit. The hotel provides Hilton dog beds and food and water bowls in-room for canine guests.
  • Grant Park nearby for dog walks
  • Pets must not be left unattended in rooms
  • Pets must be leashed at all times in public areas
  • Pets allowed (with fee)
  • Dog walking
  • Pet-sitting


In 1870, The Palmer House was originally built by Potter Palmer as an elaborate wedding venue and gift to his bride, Bertha Honoré, and has hosted more than 9,000 weddings since then. The Palmer House Wedding Package features luxurious amenities including a complimentary bridal suite for two nights.
  • Package includes four-course menu, four-hour bar, Champagne toast, wine service and custom wedding cake
  • Five unique venues can accommodate up to 1,500 guests for a ceremony and up to 1,653 guests for a reception
  • Complimentary overnight stay on one year anniversary

Maximum wedding guest capacity1653

  • Hotel hosts weddings
  • Outdoor space for weddings
  • Wedding planners available

Editor’s note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know.

Find the Best Price

at the Palmer House, A Hilton Hotel

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