Palmer House, A Hilton Hotel

17 East Monroe Street Box 75845 | Chicago, IL 60603-5608  [SEE MAP]Chicago, IL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Beautiful!

Dec 6th, 2019

This hotel is beautiful! The concierge, bell boys and the cleanliness are all top notch. The music they play on the street level near the Starbucks however needs to be addressed. The volume one morning was so loud I had to cover my ears. It is played at a ridiculous volume, I asked staff to turn it down but was told that it cant be done and heard other patrons complain about it to, this is something this hotel needs to fix and cost you 5 stars on my review. The friendliness of the staff and cleanliness of the room and towels was what kept me from giving a 3 star review. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Historic Hotel is marvelous!

Dec 3rd, 2019

Hotel is gorgeous; bar in the great hall with beautiful historic architecture is populated with locals and travelers feeling special. Great downtown location. Rooms clean and quiet; but "Double" beds are a bit on the small side for two. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful Hotel ... Wonderful Staff

Dec 3rd, 2019

We stayed at the Palmer House Hilton over the Thanksgiving week and loved the historic charm of the hotel! The location is perfect for getting anywhere in downtown Chicago! On a special note ... Shaneka at the front desk made this stay extra special. She went out of her way to secure an upgraded room for our family of four AND we were on a rewards stay too! So many times, people take the easy way out when it comes to doing their jobs but not Shaneka! This gem of an employee is a great example of why Hilton properties are my "go to" hotels when I travel! P.S. Housekeeping and the bell staff were wonderful too but I didn't get names. Whether it was meeting our request for blankets or extra towels, or just greeting us with a smile every time we came and left the hotel, they never failed to make us feel like royalty! And no ... we didn't have a car or use taxi service either. They just genuinely seemed to love their jobs! My only suggestion would be to send the bartender from the Concierge lounge down to talk with all of these fine folks. He always seemed like he would rather be anywhere but there! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Pleasant Stay

Dec 2nd, 2019

Great centrally located hotel with quick access by uber/lift to most everything. The room could use some repair (peeling wallpaper, leaky faucet, heating/cooling). The lobby is lovely but they need a larger bar to accommodate all the guest it was inaccessible due to all the people trying to get served. Staff was friendly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great Location/Beautiful Hotel

Dec 2nd, 2019

I generally loved everything about my stay at this hotel. The staff was nice, the room was clean, and the location was perfect. We were able to walk or take the subway everywhere we wanted to go to do the tourist stuff. The only issue I had was that I could not take a hot shower. I was told, by maintenance, that the hotel sometimes has issues with hot water in some of the rooms because of how old the hotel is. Luckily we were in Chicago in the summer so we did not mind the lack of hot water. That being said, I would 100% stay here again! TRIPADVISOR.COM USER 

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