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at the Panama Jack Resorts Cancun
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Excellent Customer Service
Mar 4th, 2021
After my previous review I had a talk with the general manager Cesar about my concerns before we left the resort. He was not aware of our situation until our very last day when my post uploaded. He actually explained the differences between the rooms and how they are actually categorized by the resort. I actually hate giving bad reviews but that conversation that me and Cesar had and the explanation of things made a big difference. Overall the resort was beautiful and my wife and I enjoyed our time there. The staff and hostess were awesome and very helpful and the resort was extremely clean. The time spent while at the resort was great and the photographers did a really good job taking some timeless pictures while in the resort and on the beach. I would definitely visit Cancun and this resort again in the future. TRIPADVISOR.COM USER
Case De Rose Restaurant
Mar 4th, 2021
We were in Cancun for our honey moon and we’re staying at Panama Jack resort. We had great nights at Case De Rose restaurant. All staff, Esmeralda, Terrsita, Pedro, Jose, Javier, Benjamin, Diego, and Rafael were so nice and friendly. And we had great nights over there. We were at the restaurant a night before leaving the resort, and they brought a desert from their team for us. TRIPADVISOR.COM USER
Amazing trip / great service / great food
Mar 3rd, 2021
Food for an all inclusive resort - this place has some pretty good quality food . Less selection but the food was always high quality and delicious and satisfying . Im not into salty food and the food here has flavor without so much salt , my husband and mom is also very picky eaters and they both enjoyed the food as well . The staff are all so attentive from the kitchen staff especially at the ventanas buffet was all great . The waiters and hostess are always pleasant and offers great customer service . We couldn’t name everyone but overall all the staff was amazing . Some to mention are Roberto - waiter at ventanas , Diego - chef , Saul - capitan , Martin / waiter . Everyone was great 👍 The Italian resultant has some amazing food and food is fresh The beach is beautiful , some hard waves some days but the water is refreshing and blueish hues . Only 2 pools . Ramps in most places so stroller and wheelchair friendly . The 24 hour coffee bar staff is great ! Always fast and attentive . relaxing atmosphere. We like to grab small bites and coffee and go upstairs seating / usually empty . The bathrooms are always clean . You see staff constantly cleaning and sweeping . No Covid fears . You have to ask security for mask if needed . Please tip if u can , the staff here are all great and hard workers . Highly recommend this resort!! Only con is the water pressure in bathroom not the best but for a few days it’s okay . TRIPADVISOR.COM USER
Mar 1st, 2021
Our stay at Panama Jack Cancun was amazing. Exceeding expectations. Casa de Rosa was a favorite restaurant of our group. Diego was our server twice and he was exceptional. Thank you to Pedro the chef, delicious and wonderful presentation. I would highly recommend!! TRIPADVISOR.COM USER
Mar 1st, 2021
We have enjoyed our entire vacation at Panama Jack Resort. This is not our first trip and the staff has always been so welcoming and friendly. I highly recommend the service that will be received at their Casa De Rosa restaurant. Diego, who has served us twice their during our stay, is great with guests. He is very pleasant and makes the evening very enjoyable. My compliments to the rest of the staff; Manager, Esmerelda, Hostess, Teresita, and Chef, Pedro. It is clear that the staff here is very much customer oriented and is determined to help you enjoy your stay! TRIPADVISOR.COM USER
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